IT Administrator - Technology Firm

Location: Tokyo
Contract Type: Permanent
Salary: ¥8500000.00 - ¥9500000.00 (年収)
Specialization: Technology & Digital, Telecommunication,
Sub Specialization: System Administration (Windows / UNIX),
Contact: Kentaro Matsuo
Reference: JO-2211-476582
Kentaro Matsuo

MANDATORY
・Applicants must have permission to work in Japan
・Applicants must be able to speak fluent ~ native level Japanese (Equivalent to JLPT N1)

☑Foreign business
☑English language required
☑Japanese language required
☑Remote
☑Flex time

[Position]
IT Administrator

[Company Description]
Global Technology Firm

[Responsibilities]
We are looking for Systems Administrator to join our team. Based in Tokyo. This position is responsible for addressing incidents of service interruption and taking steps to re-initiate service or properly escalate for resolution. Work on problems of moderate scope and complexities where analysis of situations or data requires a review of a variety of factors. Exercise judgment within defined procedures and practices to determine appropriate action. Provides service over the phone, via email and most often at the desktop.

Work involves the application of moderately complex procedures and tasks that are quite varied. Independent judgment is often required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an "as needed" basis. Decisions are made on both routine and non-routine matters with some latitude, but are still subject to approval. Occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas.

As a Systems Administrator you will bring your skills and grow in the following areas:

  • Partner with internal customer and team members to coordinate, diagnose and troubleshoot incoming employee calls or incident tickets.
  • Provide highly visible customer support through the performance of onsite installation, as well as overseeing any necessary diagnosis, troubleshooting, service and repair of complex equipment and systems.
  • Provide support services to employees with information technology issues involving applications or data, and educational technologies.
  • Provide timely resolution of problems or escalation on behalf of customer to appropriate personnel, and provides case status updates to management and end-users.
  • Develop, document and implement standard operating procedures and customer service guidelines.
  • May handle escalated issues passed on from co-workers or subordinates.
  • During times of emergencies, outages and project planned work; be on call and available until the event is addressed. During system conversions, extra effort may be required in order to ensure the roll out of the system is successful.
  • Work closely with IT team members in India and US to improve Japan IT environment.
  • Manage iPhones, Windows PC, servers on virtual machines, backup system, WebEx telephony system, Microsoft AD, Networking devices such as Firewall, Router, Switches, Wi-Fi, PC inventory and make sure devices in seminar/meeting rooms are operating properly.

[Requirements]

  • Bachelor's degree or global equivalent in related fields
  • 3 or more years of related professional experience.
  • VMware and networking (/LAN/WAN) expertise required
  • Passion for delivering superior client and customer service with proven track record for treating everyone as a valued customer
  • Prior experience on a Helpdesk
  • Apply acquired job skills and company policies and procedures to complete assigned tasks
  • Develop applied knowledge of incident and problem management techniques.
  • Give and receive information such as options, technical direction, instructions and reporting results
  • Strong communication and interpersonal skills required to understand, troubleshoot and calm problem situations.
  • Solid foundation in many of the critical IT competencies needed to perform the job.
  • Networking Certifications preferred
  • English Language level: Business level
  • Japanese Language level: Fluent - Native Level (Equivalent to JLPT N1)

[Salary]
8.5-9.5 million JPY

[Welfare]
Social insurance, travel allowance, WHF, Flextime

[Holidays]
Full 2 holiday week system (Sat/Sun) national holidays, New year's holiday, Annual Leave

Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.

Reference: JO-2211-476582
#LI-REMOTE
Seniority Level: Mid-Senior level
Job Function: Information Technology