テクニカルサポート - ネットワーク・サイバーセキュリティソリューション企業

勤務地 東京都
雇用形態 正社員
給与 ¥8000000.00 - ¥11000000.00 (年収)
専門 テクノロジー・デジタル・通信,
職種 テクニカルカスタマーサポート,
お問合せ Mina Furuta
JOB ID JO-2112-466125
about Mina Furuta

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[Position] テクニカルサポートエンジニア
[Location] Tokyo
[Salary] 8〜11 million JPY ※Experiences and skills will be considered
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[Company Description]
Global Network Security Company


[Responsibilities]
Our team is looking for smart, passionate, technically savvy people to join our growing Support organization. As a Technical Support Engineer, you will be immersed in a revolutionary new approach to networking, work directly with customers and partners, and gain exposure to a diverse group of teams within the company. We provide many opportunities to grow, in a challenging, fast-paced environment.

RESPONSIBILITIES:
Diagnose and troubleshoot network-related issues reported by partner and end customers.
Own each customer issue through the process from initial creation to resolution interfacing with them by phone, web, and email
Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers' devices
Work with Engineering and Management to diagnose and resolve critical escalated issues
Read and analyze packet captures using Wireshark
Participate in an on-call rotation with other Support team members
Use acquired knowledge to suggest, edit and write in-depth Knowledge Base articles
Stay up to date on features and technology by attending lunch and learns, participating in Engineering and Product team communication, and keeping up with enterprise and cloud networking trends
Own and drive resolution for Enterprise level accounts
Act as a leader and mentor to new and growing Support Engineers
Remains thoroughly knowledgeable on company products and offerings


[Requirements]
QUALIFICATIONS:
3-5 years of experience
Expert level in either:
Networking protocols, including TCP/IP, ARP, Ethernet, BGP, OSPF, etc.
Network technologies including routers, switches, etc.
OR
Unix/Linux
Virtualization platforms, including VMware, Citrix, etc
Outstanding English language written and verbal communication skills and comprehension
An eagerness to learn from others and be a team player
Passionate about networking, IT, and helping people



Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.



Seniority Level: Mid-Senior level
Job Function: Information Technology, Customer Service ,Other
JO-2112-466125