☑English language required
☑Japanese language required
Senior Relationship Manager
Multinational Banking Firm
Challenging, fun and supportive environment
Opportunity to join site wide networking groups
20 days holiday (in addition to Public Holidays)
Independently develops the strategic plan for managing and growing existing client relationships, with a focus on revenue retention.
Identifies opportunities to evolve client business for incremental account growth. Serves in a consultative role to the client, advising on the best way to achieve short- and long- term strategic objectives.
From a global, bank-wide perspective, assigned to core, small to moderately-sized clients of limited complexity, often with a local or regional focus.
Has developed core understanding of the business, its strategy and its products/services.
May assist a more senior Relationship Manager on large or complex accounts to gain additional breadth/depth of knowledge.
Is the clients advocate and may serve as the ultimate escalation point for client satisfaction.
Consult with clients on their strategic vision and how the firm can help them achieve that vision.
Promote firm services/product offerings that solve client challenges and achieve account growth.
Research client issues and bring to resolution. May be assigned as owner/expert of a particular process or product.
Conduct frequent and regular check-ins with assigned clients, ensuring their continued satisfaction ensuring continued satisfaction and strategic alignment with firm services/product offerings.
Continually evaluate client needs and ensure sustained client engagement.
Develop, track and report on relationship strategy/results for assigned client portfolio.
Work closely with business development teams to ensure relationship management strategy is executed by account management and client service teams.
Keep abreast of client account activity occurring throughout the firm and may serve as the ultimate escalation point for client satisfaction.
Conduct service review meetings and assist in client training, sharing of market information/experience.
May assist with prospecting new clients in a similar industry or segment of existing clients.
May work with other Relationship Managers and/or marshal firm-wide resources (marketing, legal, compliance, etc.) to ensure client needs are being addressed and to proactively inform clients of industry developments or firm thought leadership.
Ensures client onboarding and/or risk management activities are conducted and captured.
In some regional/local markets may manage relationships with regulators directly. Research and analyze the business environment of assigned clients, industry trends and competitor services/ offerings.
Provide guidance to less experienced Relationship Managers as needed.
Responsible for achievement of organic, incremental growth (revenue, asset) goals within assigned client portfolio.
Manages overall relationship profitability of core, small to moderately-sized clients.
Continues to receive advice and coaching from senior team members/management. As global firm, bi-lingual capabilities are helpful as is an understanding of local/cultural nuances important for client trust.
Bachelors degree or the equivalent combination of education and experience is required.
10 years of total work experience preferred.
Financial Services experience with a particular client type or product (Hedge, Pension, etc.) preferred as is prior experience in Relationship Management, Client Services or Account Management.
Applicable local/regional licenses or certifications as required by the business.
As global firm, bi-lingual capabilities are helpful as is an understanding of local/cultural nuances important for client trust.
English Language level: Business level
Japanese Language level: Fluent - Native Level (Equivalent to JLPT N1)
Work permission in Japan required
15-18 million JPY + bonus
Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
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We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.
Seniority Level: Mid-Senior level
Job Function: Finance