IT Solutions Management for a Global Materials Manufacturer

IT Solutions Management

Job Description Summary

Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.

General Profile

Anticipates internal and or external business challenges and/or regulatory issues; recommends process, product or service improvements. Solves unique and complex problems that have a broad impact on the business. Contributes to the development of functional strategy. Leads project teams to achieve milestones and objectives.

Key Responsibilities

· Evangelize and partner with business units and regions to train, deploy, and drive adoption of knowledge management solutions.

· Negotiate with customers to design solutions to address complex cross functional needs. Identifies and recommend industry BKM's for integrated solution design and standards; Keeps abreast of technologies in the market and oversees new technology evaluations; Works with multiple vendors for high quality resources and competitiveness

· Ability to push back on the business for scenarios that are not optimal and guide them enterprise level / non-silo solutions.

· Oversee software application configuration and/or coding. Develops testing and data conversion strategy and approach and oversees testing preparation and execution and data conversions.

· Oversees support services to customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Oversees IT outsourced service ensuring service levels are achieved at effective cost.

· Plan and manage projects to ensure effective and efficient execution in line with established processes and guidelines and guardrails of scope, timeline, budget and quality

· Mentors and trains solutions development personnel. Is recognized as a subject matter expert in application functionality and IT solution development.

· Willingness to learn new technologies (ex. Cloud based software solutions) that address and solve business high value problems.

Functional Knowledge

· Demonstrates depth and/or breadth of expertise in the Knowledge Management domain

· Domain knowledge of the Microsoft Office 365 collaboration suite of applications (Sharepoint, Flow, PowerApps, OneDrive, Teams, Stream(Video), etc.)

· Business application development/project experience would be plus

· General IT domain knowledge

Business Expertise

· Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market


· Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

· Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information


· Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

· Explains difficult or sensitive information; works to build consensus

Location: Tokyo

l Experience: IT background

l Skills: Leadership, team work

l English: At least high business level is required. Interviews will be held in English.

l Other Details:

1. This position is an internal IT SE position. Customers will be internal users (employees).

2. At least business level of English is required. Interviews will be held in English.

3. English CV is needed.

4. Responsibilities include:

A) Managing Knowledge management tools and Collaboration tools such as Microsoft 365, Sharepoint, Forms, Teams

B) Minimizing use of network server folder and maximize use of Teams and Sharepoint.

C) Helping Japan users to utilize IT tools and maximizing their productivity.

5. Leadership is needed to:

A) Drive IT tools utilization among employees.

B) Lead projects.

6. Keywords

A) Office 365 and Sharepoint application/business analyst/process.

B) MS Flow, MS Power Automate, MS Power Apps, Sharepoint.

C) Web app development experiences helps too.

7. We can consider junior potential candidates who have the following experience.

A) IT experiences.

B) Teleconference English usage experience.

8. Experience below will be plus.

A) Business analyst experience.

B) MS flow / Power apps or any business workflow tools experience.

C) Business project management experience.