Customer Service Duty Manager - 空港グランドハンドリング会社

勤務地 東京都
雇用形態 正社員
給与 ¥5500000 - ¥8000000 (年収)
専門 ホスピタリティ&旅行,
職種 Service Center / Front Office / Duty / Security,
お問合せ Yu Takada
JOB ID JO-2211-475929
about Yu Takada

MANDATORY
・Applicants must have permission to work in Japan
・Applicants must be able to speak fluent ~ native level Japanese (Equivalent to JLPT N1)

☑外資系企業 ☑英語力が必要

[ポジション]
Duty Manager

[事業内容・会社の特徴]
外資系空港グランドハンドリング会社

[仕事内容]
Operational responsibility
▪Responsible for coordinating all factors affecting day-of-operations in their specified area of responsibility.
▪Execution of daily briefings for team leads
▪Assure smooth communication with OCC to proactively manage operational difficulties
▪Conduct regular team discussions with foreman and business line lead to identify improvements
▪Show frontline presence in operational area
▪Oversee activities to ensure work safety, health and environmental protection within the area of responsibility
▪Initiate investigations on irregularities, accidents or complaints as per our standard reporting requirements
▪Manage and contribute towards change within the operational environment
▪Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
▪Supervise/control and follow up staff attendance and absences
▪In small stations, serves as single point of contact in case of emergencies / irregularities, coordinating remedial actions across business lines
▪In small station, assumes responsibility for a business line / customer portfolio, to act as a single point of contact during shift
▪In Medium and Large stations, responsible for escalating any customer issues to business line leader /
station manager
▪In Medium and Large stations, ensures day-of allocation happens accurately with the support of the OCC

<本ポジションの魅力>
・The new organizational structure will allow them to play an active role in the company.
・Gain management experience while working on the front line.
<想定される将来のキャリアパス例>
・This position → Business line manager → Station manager
・This position → Other station Duty manager

[応募資格]
必須:
・Grounhandling customer service, ramp servise, airline, cargo experience up to 5 years
・People management + performance evaluation
・Supervision experience ・Drivers licence(AT only is OK)
・English:Communication level or Business level
・Japanese: Native or JLPT N1 or N2
※Communication with Airline(email, oral), Airline audit, talk with passenger

歓迎:
・KPI / Performance management
・Hospitality related work experience(PAX DM) ・English:fluent

求める人物像:
・Flexibility / open mind-set
・Good communication skill
・Leadership / decision making
・Self management skill
・Investigation skill
・Logical thinking skill
・Basic PC skill and office soft skill(Word, Excel, Powerpoint, outlook, Teams)

[勤務地]
成田/羽田/中部/関西/福岡/那覇
上記いずれかの拠点

[勤務時間]
シフト勤務

[給与]
550〜800万円(スキル・ご経験により決定)

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Reference: JO-2211-475929
Seniority Level: Mid-Senior level
Job Function:Customer Service, Other