Customer Manager - 飲料メーカー

勤務地 滋賀県
雇用形態 正社員
給与 ¥10000000.00 - ¥13000000.00 (年収)
専門 サプライチェーン、購買、物流,
職種 カスタマーサービス,
お問合せ Kazuko Oya
JOB ID JO-2111-465435
about Kazuko Oya

Note: Business level Japanese

[ポジション] Customer Manager
[勤務地] 滋賀県/東京都(リモート勤務可)
[給与] 1000-1300万程度(能力・経験を考慮し当社規定により決定します)


■職種: Customer Manager- Japan and Korea
※レポート先:アイルランドにいらっしゃるSCM Share Serviceの責任者(外国人)



また、CRM (Customer Relationship Management)についても、営業、また他関係部署と連携をしながら、関わって頂きます。

Lead & own the CPS (Commercial Products Supply) relationships with assigned small to OU & associated bottling partners in that region. Acts as the main contact point of contact, coordination and escalation in relation to operational supply management and strategic alignment. Assures on-time in-full supply through E2E collaboration across the system supply chain partners. Sets direction and alignment with Franchise Managers on Bottlers relationship.

Leads and Supports Global and strategic initiatives, ensuring the implementation of E2E value creation opportunities in collaboration with a multiple global Stakeholders network within Bottler, OU & CPS (involving senior level management and using Agile methodologies).

Leads the Next Gen S&OP processes between the OU and CPS, optimizing E2E visibility and strategic volume alignment, effectively balancing business requirements with supply chain capacities and capabilities. Also ensures the demand planning collaboration process with Bottles (from operational demand calls to strategic ESOP projects) are aligned across all Franchise Managers, ensuring relevant connection of sales forecasts & actuals, providing real-time & accurate information to allow optimal trade-offs to the CPS supply management team

Defines and executes the commercial and customer strategy for CPS in the respective region. As a key member of the CPS Primary Supply Point Leadership Team - embeds a strong collaborative customer focused culture across all supporting CPS supply points. Ensure our Customer requirements are well reflected in the strategic objectives of CPS supply point, and coordinates for issue resolution across multiple disciplines including (Quality, Finance, Transportation, Manufacturing, Product Commercialization, etc..), ensuring fast responses, effective & sustainable solutions for the system.

Coaches and develops the Customer Account Specialists supporting the business in assigned OU's, driving a strong culture of engagement, continuous improvement and customer service.

Standardize and automatize Customer Services processes globally

Works with Plant LT on business continuity function for the business when required.

10+ years relevant experience in Customer Service or other related Supply Chain areas within multi-national organizations
Management experience
Business level English



インセンティブ年 1 回(3 月)
社会保険完備/ベース見直し年 1 回(4 月)/交通費規定支給/定期健康診断

祝日、年末年始、有給休暇、リフレッシュ休暇 等


Seniority Level:Mid-Senior level
Job Function: Customer Service, Supply Chain