Client Service Support - Financial Vendor

勤務地 東京都
雇用形態 正社員
給与 ¥8000000.00 - ¥10000000.00 (年収)
専門 銀行・金融・保険,
職種 アナリスト / リサーチ,
お問合せ John McCrohon
JOB ID JO-2112-466445
about John McCrohon

☑Foreign business ☑Japanese language required ☑English language required ☑Hybrid ☑Flex time

[Position]
Client Service Support

[Company Description]
International Financial Vendor
*Good work-life balance (Hybrid, Flex time and limited overtime)

[Responsibilities]
You're a calm, knowledgeable force in a fast-paced, volatile market. Our clients rely on our domain expertise to guide them, so that they can use the power of our Electronic Trading Services to make better business decisions. You're always looking for and sharing tips and insights about classic features and exciting new functionality. And whether you're on a chat, getting on a call or on-site with your client, you can quickly size up a situation and provide a solution.

To provide expertise in the 3 core areas below:

Client Service

  • Utilize your product knowledge and acquired client intel to support clients on trade-related issues through multiple ongoing chats, within the PAIR/Futures space
  • Exceed client expectations by taking ownership and driving resolution
  • Create clear and up-to-date documentation on client needs
  • Communicate effectively with external stakeholders

Product and Domain Expertise

  • Develop your knowledge of our products and customers' workflows
  • Share and build knowledge across our Electronic Trading businesses
  • Apply product knowledge to add value to the client experience
  • Stay ahead of what's happening in the financial markets and understand the impact on your clients

Business Impact

  • Pre and Post-sales activities including client demos and onboarding
  • Generate leads and contribute to sales campaigns
  • Validate, analyse and prioritize product enhancement requests and fixes for Product and Engineering
  • Provide valuable customer intelligence that drives product improvements and sales performance

[Requirements]

  • Experience in algo trading and/or futures products preferred/
  • Fluency in Japanese and business level English
  • Strong troubleshooting skill
  • Proven track record for cultivating strong relationships with key internal and external stakeholders
  • Proactive and persistent customer service
  • Tenacious and creative problem solving skills
  • Self-starter with the ability to take a proactive approach in their role
  • Excellent writing, oral communication, and presentation skills
  • Experience in algo trading and/or futures products is an advantage

[Language Requirement]

  • English Language level: Business level
  • Japanese Language level: Fluent - Native Level (Equivalent to JLPT N1)
  • Work permission in Japan required

[Salary]
8-10 million JPY

[Welfare]
Social insurance, WFH (around 50%)

[Holidays]
Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
Annual Leave

Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.

Reference: JO-2112-466445
#LI-REMOTE
Seniority Level: Mid-Senior level
Job Function: Finance, Analyst, Research