Note: Fluent ~ Native level Japanese required
[Position] Pharmaceutical Apps Operations Lead
[Salary] 13〜15 million JPY
World's renowned pharmaceutical firm
Our company is a global healthcare leader with a diversified portfolio of prescription medicines, vaccines, and animal health products. We are seeking energetic, forward thinking professionals to join our Information Technology group. Apps Operations Lead will have the opportunity to work along with global teams and make an impact to the biggest challenges at the intersection of healthcare, information and technology. This is a great opportunity to work in a global and diverse environment.
This position is responsible for Maintenance, Support and Operations of all business applications within Japan IT Service Portfolio.
The incumbent will have the following responsibilities:
Demand Management: Drives Business-IT outcomes; manages communications and expectations with business client; simplifies IT engagement by serving as primary point of interaction and contact with the business. Also partners with IT Capabilities and Platform teams to support smooth roll-out of IT solutions with an effective Support model.
Supplier Management: Manages the global and local suppliers who provide MS&O support for systems in the scope of AMS organization. This position must participate in the governance defined for the supplier agreements, guarantee the service levels, while making sure that the supplier is fully aligned to Global IT Processes and in company Policies.
Service Management: Manages a defined service unit and drive continuous improvement process. Overall accountability to manage and implement end-to-end MS&O services for existing and newly implemented business applications, in collaboration with Divisional IT Client Services, Technology Operations counterparts and Singapore hub Capability/Platform teams. Establish metric/performance reporting approach. Provides early warning to the executives regarding degrading or missed service levels.
People management: Manages the Internal team members as well as Vendor resources; builds a strategic IT capability for the client through strategic staffing, and organizational development, as well as employee recruitment, retention, and development.
Financial/ Contract management: Owns and manages the team budget including the operational budget related to applications under the team`s scope, team`s T&E management and all contract management.
Degree in Computer Science/Engineering or equivalent with 10+ years of relevant IT Operation experience preferably in Pharmaceutical Industry
Extensive background in ITIL/SDLC/Agile/DevSecOps
Experience with customer engagement systems such as Veeva CRM/Engage/Events, Sales Force Marketing Cloud along with understanding of AWS Cloud Services/Technologies
Demonstrated Strategic and Tactical skills along with strong Functional/Technical leadership
Strong people management experience and workforce management including geographically distributed external strategic partners
Strong interpersonal and change management skills
Effective communication with ability to present technical information in a way that establishes rapport, persuades others and gains understanding
Ability to achieve goals through others without having direct responsibility for them is critical
Ability to succeed in a dynamic, rapidly changing, highly matrixed environment
Ability to accomplish objectives while working with the Global AMS team, IT divisional leaders and Country IT teams
Ability to communicate in both Japanese and English
Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.
Seniority Level: Mid-Senior level
Job Function: Information Technology