Brand E-Business Specialist - 化粧品メーカー

勤務地 東京都
雇用形態 正社員
給与 ¥7000000.00 - ¥9000000.00 per annum
専門 消費財・日用品・サービス・小売・広告,
職種 デジタル / EC / CRM,
お問合せ Chihiro Fujimoto
JOB ID JO-2106-460275
about Chihiro Fujimoto

※Applicants must have permission to work in Japan and required fluent ~ native level Japanese.

[Company Description]
外資系化粧品メーカー

  • 世界トップクラスの規模を誇り、製品はたびたびメディアにも取り上げられています
  • 20代後半〜40歳までの方におススメ!ビジネスレベルの英語力必須

[Responsibilities]
■KEY RESPONSIBILITIES

  • Implement the E-commerce strategy: In respect with the brand / division model, increase brand's online & multi-channels turnover, setting out the distance-selling strategy for a given clientele, ensuring incubation of new businesses & brand growth in the business market (e-commerce, m-commerce…), in line with brand's identity and objectives
  • Drive sales, ensure profitability and growth of the brand e-boutique, e-retail and e-tail sites
  • Work closely with Brand teams for E-boutique, and E-KAM and also E-Retailers/E-Tailers for Indirect EC business to build a strategy to optimize each EC channel using all levers (media, search, social, partnerships…) and ensure cross-channel synergies
  • Collaborate with other Digital team members (Other brand rep., CRM team, UI & Acquisition mgr.) to work efficiently and effectively.
  • Optimize site ergonomy, on-line assortment, e-merchandizing strategy: catalog, trade, promos, testing, new parts on the site, … in link with the marketing plan
  • Monitor the customer experience and purchase path to improve purchase rate (frequency, conversion, average order size) on all devices (web, mobile…) for online channels and provide data expertise to deploy & adapt the strategy*
  • Track and measure site & Business performance to increase programs ROI
  • Track and measure customer satisfaction(NPS, Consumer comment, Review)
  • Facilitate technology, tools and partners deployment to improve platforms and functionalities, working closely with IT and related teams
  • Ensure branding on Indirect e-business touchpoints, collaborating with Digital team and Brand teams
  • Responsible for assignments other than brand E-Business (e.g. Webmastering, Media, CRM, depending on job allocation within the team and individuals' expertises)
  • In case of Manager, completely be the window for the brand team and related parties, unless any urgent issues occur. In case of Coordinator, be the window under the supervision of E-Business Manager for the same brand

■RELATIONS

  • Partner closely with Brand, Digital & CRM teams in country
  • Partner closely with Regional & Local IT teams
  • Partner closely with Regional Digital team
  • Partner closely with E-Retailer and E-Tailer, with support from E-KAM
  • Partner closely with CSC (CCS) team

[Requirements]

  • More than 3-year experience in E-commerce (managed E-business for a brand or in an agency that managed it long-term for a brand)
  • Strong communication skill in English with various parties
  • Experience in E-Business user experience and user interface
  • Experience across multiple Digital channels including search, social, email, display, video etc.
  • Experience working with IT teams in digital platforms plus
  • People/Team Management experience plus
  • Sensitivity toward details
  • Agility and flexibility in complex situation
  • Strong interpersonal skills
  • Highly collaborative personality
  • Luxury business fit and understanding

[Employment Type]
Full time

[Salary]
7M-9M yen
※Experiences and skills will be considered

[Location]
Tokyo


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