Technical Support Director - NWベンダー

勤務地 東京都
雇用形態 正社員
給与 ¥10000000.00 - ¥15000000.00 (年収)
専門 テクノロジー・デジタル・通信,
職種 テクニカルカスタマーサポート,
お問合せ Mina Furuta
JOB ID JO-2303-479339
about Mina Furuta

・Applicants must have permission to work in Japan
・Applicants must be able to speak fluent ~ native level Japanese (Equivalent to JLPT N1)

☑外資系企業 ☑英語力が必要

Technical Support Director


Key Responsibilities (includes but not limited to the following):

  • Deliver Remarkable Customer Experience and Operational results.
  • Develop high performing and engaged team focused on collaboration and excellence.
  • Be a thought leader, think Strategic and ensure alignment in the organization
  • Lead and engage in global initiatives.

Preferred Work Experience:

  • Excellent understanding of 24x7 Tech Support Operations in a global context, supporting critical network infrastructures of Service Provider, Cloud and Enterprise customers.
  • Proven record in Hiring and managing talent with varied experience. Creating an open, energetic, and problem-solving culture in the team.
  • Experience of using data/trends to make proactive decisions and avoid operational impact.
  • Prior experience in working with Product Engineering and Outsourced TAC teams.
  • Experience in a Support environment involving networking technologies would be a plus.

Personal Attributes:

  • Be the Customer's advocate in the organization
  • Outstanding written and verbal communication skills
  • Ownership and Problem-Solving mindset
  • Ability to work with different stakeholders across the globe for results
  • Obsess about Quality
  • Encourage Innovation and Diversity




Reference: JO-2303-479339
Seniority Level: Director
Job Function: Information Technology, Customer Service