Senior IT Analyst at luxury retail company

Location: Tokyo
Contract Type: Permanent
Salary: Negotiable
Specialization:
Sub Specialization: Data Analysis/Data Scientist,
Contact: takamasa ono
Reference: JO-2205-470987

MANDATORY

  • Applicant must be in Japan. *Due to pandemic.
  • Must be able to speak Japanese and English

About the company

We are a global leader in the design, marketing, and distribution of premium lifestyle products. For more than 50 years, our reputation and distinctive image has been consistently developed across an expanding number of products, brands, and markets around the world. Our enduring purpose, that guides everything we do, is to inspire the dream of a better life through authenticity and timeless style.

What's in it for you

  • Fast growing, multi-cultural, international team
  • Work in a dynamic, collaborative, and transparent culture where your talent is valued over a role title.
  • Work/Life Balance: we honor great work and producing great deliverables. Not sitting in the office all day and night.
  • Opportunities: variety, innovation, and unique challenges, where you can learn something new every day as well as Utilization of new technologies.
  • Planning to expand and open even more stores in Japan. Potential for large scale growth.

Job Description

Position Details

  • Ensure effective communication with regional retail stores and business stakeholders in order to understand their needs and opportunities. Provide IT support that contributes to the company growth in Japan.
  • Study & understand business needs and market trends to contribute towards innovative IT solutions & offerings.
  • Liaise with regional stakeholders to align prioritization and standards for other markets in the APAC region.
  • Manage and collaborate with internal & external resources and business users throughout the whole project implementation period. Provide support and expertise during all phases of the IT project life cycle, including but not limited to, project planning, budget tracking, timeline, contract review, requirements gathering & documentation, functional design & documentation, configuration, resource planning, QA, SIT, UAT, deployment, hypercare, mitigation of project risks and governance.
  • Liaise with external vendors, where appropriate, to prioritize & execute projects related to new & existing applications and seek cost saving opportunities.


Requirements

  • Act as the store systems application and process expert in the region.
  • Ensure high level customer satisfaction and compliance of the support SLA and IT process.
  • Support automation, enhancement, and upgrade initiatives for store technology including but not limited to: Point of Sale (Oracle/Micros), in-store inventory management, printers, payment gateway, traffic solutions, mobile solutions, omni-channel solutions, CRM solutions, network infrastructure and telecom services.
  • Compliance of all IT standards and Controls as related to Sarbanes Oxley and RL global IT standards
  • Identifying and investigating new technology opportunities.
  • Work in an agile approach (document light, discussion heavy, regular small releases, high business participation, focus on what matters most).
  • Communicate where additional training to the users is needed to reduce support incidents.
  • Conduct regular dialogue within IT and business departments to share knowledge and field experiences in order ensure continuous improvement of support and services.
  • Support the release management cycle and related testing.
  • Ensure training has been conducted for the users on the new features.
  • To execute regular self-assessment and plan for the appropriate service improvement and training programs
  • Through excellent work, high professionalism and a focus on quality, promote APAC-IT as a key resource and strategic function
  • To ensure that regular and appropriate communication takes place within the team, regardless of their level or location in the organization.
  • To ensure that all resources are managed and maintained to maximum business advantage.


Qualifications

  • Minimum 5 years IT experience; with process design and improvement experience
  • Hands-on in store technology experience (PC's, LAN, Servers, Network)
  • Full project life-cycle management experience
  • Process Improvement/Re-engineering experience
  • Experience in multi-country POS rollout (Xstore preferred) is a plus
  • Managing support through 3rd party arrangements
  • Working within US based Global IT function
  • Operating with organizations spread over many countries
  • Relevant Project Management methodology qualification
  • Application development tool qualification
  • Retail Industry Experience
  • Strong adaptor of collaboration tools including but not limited to Microsoft O365, Jira and Zoom
  • Membership of relevant professional institution
  • Language skill - fluent Japanese, business level English


Preferred skills

  • Operating with organizations spread over many countries
  • Working within US based Global IT function
  • To work as part of a large team and share information using technology effectively
  • Retail industry experience
  • Full project life-cycle management experience
  • Process Improvement/Re-engineering experience
  • Managing support through 3rd party arrangements
  • Manage onshore/offshore project teams involved in the project development and support
  • Experience with in store Marketing Solutions for Customer capture and promotional support is a plus
  • Able to work across multiple departments and with stakeholders in different countries and companies and manage various reviews and sign offs as part of delivery
  • Able to identify problems and ensure the prioritization and escalation is appropriate
  • To be flexible in approach and able to manage changing priorities
  • Ability to be hands-on and effectively delegate where appropriate with a self-motivated, can-do attitude that leads by example
  • Strong communicator verbally and in writing, with keen listening skills, in Japanese and English
  • Strong commercial awareness and a strong ability to operate in commercially sensitive and important situations
  • Excellent oral and written communication skills and able to communicate effectively and appropriately to staff at all levels
  • Strong organizational skills and detail-oriented with ability to handle multiple priorities
  • Methodical, disciplined approach
  • Aptitude for technology issues
  • Continuous Improvement philosophy
  • Excellent Team player


Employment type

  • Permanent

Salary

  • 8M JYP annually (Negotiable based on experience)

Work arrangement

  • Flexible

Location

  • Tokyo

Please note you do not need to match all qualifications.