Operational Key Account Specialist - Logistics Company

Location: Tokyo
Contract Type: Permanent
Salary: ¥6000000.00 - ¥8000000.00 (年収)
Specialization: Supply Chain, Procurement, Logistics & Transportation,
Sub Specialization: Order Management, Customer Service,
Contact: Miguel Anonas
Reference: JO-2206-471850

MANDATORY

  • Applicants must have permission to work in Japan
  • Applicants must be able to speak fluent ~ native level Japanese (Equivalent to JLPT N1)

☑Foreign business ☑English language required ☑Japanese language required ☑Flex time

[Position]
Operational Key Account Specialist (Sea Logistics)

[Company Description]
Global Logistics Company

[Responsibilities]

Job description:

  • Operation key account specialist actively involves implementation of assigned key clients.
  • A Customer Service minded person, focused on the service execution as per agreed service levels with the key clients. This is team leader role and will need to work with internal and external stakeholders towards operational excellence, especially in exception handling.
  • Your tasks and responsibilities
  • Lead implementation together with all stakeholders
  • Monitors daily operational activities and identifies exceptions
  • Translate customer requirements into operational activities and explains to internal stakeholders
  • Coordinate sea freight shipments and transport arrangements according to Company carrier choice policy
  • Act as escalation point for all internal & external challenges and prepare mitigation plan
  • Responsible for customer retention, up-selling activities
  • Regular visit to customers for the purpose of QBR
  • Responsible for further business development with the clients

[Requirements]

Your skills and experience:

  • Diploma in Supply Chain Management or Freight Forwarding with Degree Qualifications preferred
  • Minimum 5 years of Sea logistics operational experience, within the Freight Forwarding/Transportation industry required
  • Minimum 2 years of project management experience required
  • Minimum 2 years of leadership experience and international experience required
  • Strong team player and is self-motivated

[Language Requirement]

  • English Language level: Business level(Read, write and converse)
  • Japanese Language level: Fluent - Native Level (Equivalent to JLPT N1)
  • Work permission in Japan required

[Salary]
6~8 million JPY
(Experiences and skills will be considered)

[Working Hours]
Flexible working hours
Standard working hours per day: 8 hours
Core time: 11:00 - 16:00

[Welfare]
Transportation allowance, Various social insurances (employment, workers' accident compensation, health, and employee pension), Retirement allowance system
Health checkup (once a year), etc.

[Holidays]
Full 2 holiday week system (Sat/Sun) national holidays, New year's holiday , Annual Leave,
Paid vacations, Sick leave, Celebration and condolence leave, Maternity/paternity/childcare leave

Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.

Reference: JO-2206-471850
Seniority Level: Associate
Job Function: Supply Chain