IT Helpdesk Specialist - ソフトウェア会社

Location: Tokyo
Contract Type: Temporary
Salary: ~2000円*スキル経験による 
Specialization: Technology & Digital, Telecommunication,
Sub Specialization: Desktop / Application Support / HelpDesk,
Contact: zyrine pamittan
Reference: JO-2110-464246

Note: Applicants must have permission to work in Japan and Fluent ~ Native level Japanese
[ポジション] IT Helpdesk Specialist
[勤務地] 東京*在宅勤務相談可能
[時給] ~2000円*スキル経験による
[雇用形態] 派遣社員
[特徴] ミドルが活躍中/交通費支給/在宅勤務可能 /時短勤務可能/服装自由//駅から5分以内/外資/派遣社員が複数就業中/オフィスが禁煙/グローバルな環境



  • Attend to IT Helpdesk requests submitted by end-users in a timely and professional manner
  • Troubleshoot end-user IT issues and research and implement for solutions
  • Where needed, utilize resources available on the Internet, such as technical forums, knowledge bases, to aid in problem resolution
  • Perform hands-on fixes, including installing and upgrading software, installing and replacing hardware, implementing file backups, and configuring systems and applications
  • Record, track, and document the IT Helpdesk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Learn and develop proficiency in supporting the software and hardware used and supported by the organisation
  • Setup and deploy corporate computers, VoIP phones, mobile phones and network printers for end-users as per internal processes
  • Performing preventative maintenance, including checking and cleaning of computers, printers, and peripherals
  • IT Inventory tracking
  • Translate IT documentation into Japanese as required
  • Assist with corporate event support using Zoom and other web conferencing tools
  • Other non-helpdesk IT tasks assigned


  • Experience working in an IT Helpdesk environment
  • Fluent Japanese and Business English
  • Experience with the administration and troubleshooting of Windows and macOS computers
  • Experience with user and email account administration with Microsoft Active Directory and Exchange
  • Experience with supporting end-users for web conferencing, on platforms such as Zoom
  • Extensive application support experience with Microsoft Office products
  • Broad knowledge of computer hardware and peripherals
  • Basic skills with computer network troubleshooting



Seniority Level: Associate
Job Function: Information Technology, Administrative, Consulting