MANDATORY

• Applicants must have permission to work in Japan
• Applicants must be able to speak fluent ~ native level Japanese (Equivalent to JLPT N1)

☑Foreign business ☑Listed company ☑English language required ☑Japanese language required ☑Remote ☑Flex time ☑Hybrid (On-site x Remote)

[Position]
Director, ETS (Enterprise Technology & Solutions)

[Company Description]
Global Financial Company

[Responsibilities]

• As the local leader of a critical function, the Director, Site Reliability Assurance must have strengths in stakeholder management, program delivery, service delivery, negotiation, financial management, leadership of technical teams, and be able to communicate across the organization.
• To support the local ETS activity, such as manage ETS team, govern annual technology events (Maintenance, BCP/DR, Security, Audit, and Security Vulnerability), reporting and overall service improvement plan.
• To ensure a proactive stance to Operational Risk Management using metrics, risk, triggers, and comprehensive monitoring.
• To lead the process/governance management based on ETS service offering capacity.
• To lead manage all service aspect from end-to-end footprint (Demand management, Operation excellence and continuous service improvement).
• To lead determining the root cause of serious service interruptions, including comprehensive follow through of remedial actions.
• To adopt an independent stance when reviewing ETS governance on the overarching objective of maximizing stability and optimizing the processing of changes.
• To lead delivery of ETS services offering, such as overseeing End User Support, Computing, technology, Data/Voice/Audio-Visual, hosting, cloud infrastructure services.
• To lead operational maturity level at the cloud along with implement fully automated self-service CI/CD pipelines

[Requirements]
Mandatory:

• Deep experience in the core areas of service management, Operational Risk, able to drive up service quality through effective site reliability management.
• At least 10~15 years' experience in the management of infrastructure and teams who demonstrated track record of attracting and developing technology talent.
• A degree in computer science, engineering, or similar technical discipline.
• Contemporary understanding (broad, not deep) of relevant technologies, including networking, hosting, cloud, security, ITIL processes.
• Demonstrated track record of designing and delivering complex projects Significant experience managing service delivery operations, both in-house and through vendors.

[Location]
Tokyo (Work from home system available)

[Working Hours]
9:00am - 5:00pm (Include 1 hour break. Flextime system available)

[Salary]
14 million ~ 17.5 million yen

• Experiences and skills will be considered
• Commutation allowance and Variable Incentive Bonus are paid based on our Work Rules.

[Welfare]
Social Insurance (Health Insurance, Employees' Pension, Unemployment Insurance, Worker's Accident Insurance), Benefit One, Training system (include Japanese lesson / English lesson), Childcare Leave/Family care Leave, Baby-sitter support program, wiwiw System (Support program for those who take Childcare Leave), Retirement Pension (only for Regular employee).

[Holidays]

• Saturdays and Sundays
• National Holidays
• Year-end and new year holidays
• Annual Paid Holiday
• For Regular employee, other special holidays are available (e.g. Anniversary Leave, etc.)

[Selection Process]

• Resume screening and 3-4 interviews to be arranged.

Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.

Reference: JO-2301-478264
#LI-Hybrid
Seniority Level: Director
Job Function: Management, Engineering, Information Technology