Technical Support Engineer - IT Company

Location: Tokyo, Japan
Job Type: 正社員
Salary ¥10000000 - ¥12000000 per annum
Specialization: テクノロジー・デジタル・通信
Sub-specialization テクニカルカスタマーサポート
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お問合せ Hajime Nakayama
参照 JO-1808-399774
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[Company Summary ]
Global IT Service Company

[Responsibilities]
・Provide email/telephone/online meeting based technical and product usage support to Black Duck customers and evaluators
・Enhance customer satisfaction with timely responses, consistent communications, and satisfactorily resolving each case while escalating quickly to support management when needed
・Provide product usage guidance
・Diagnose complex problems in a 3-tier environment working with Docker containers, operating systems, and databases
・Reproduce product issues for resolution by Engineering
・Work with the pre-sales team to provide technical support for sales activities where needed
・Meet directly with Japan's largest resellers
・Proactively provide online content, including solutions to common problems, preventative advice and answers to customer forum questions
・Assist with customer communications including technical product announcements, product delivery, and upgrade recommendations

[Requirements]
・Bachelor's degree or equivalent in a software or engineering discipline
・Strong technical expertise in 2 or more of the following:
・LINUX shell scripting and administration
・Docker container-based deployments
・Java or javascript programming
・Web application servers, particularly Tomcat
・Databases & SQL (Postgres)
・Open Source Software Components such as Apache Tomcat, PostgreSQL, and Solr.
・Ability to manage, defuse and solve critical customer issues and situations
・Prior Technical Customer Support experience with complex Enterprise level software applications
・Previous experience reviewing source code and providing small code examples
・Demonstrated passion for providing outstanding technical support and commitment to customer satisfaction
・Excellent troubleshooting skills
・Excellent written and verbal communication skills.
・Work off-hour shifts on an as needed basis

[Employment Type]
Full Time Employee

[Work Location]
Tokyo

[Salary]
10Million Yen ~ 12 Million Yen
(Experiences and skills will be considered)

※Please click "apply" if you are interested in the job.
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