Global Software company
・ Acts as a product technical and functional liaison between customer and internal services teams.
・ Uses customer service, communication and problem-solving skills to solve inquiries from JDA customers.
・ Utilizes technical skills and product expertise, and helps resolve customer product issues.
・ Demonstrates the ability to log and respond to customer support requests via phone, e-mail, and web interface.
・ Exhibits a commitment to customer service.
・ Successfully understands and triages customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc) or team collaboration.
・ Communicates technical product and solution expertise to internal and external customers.
・ Provides updates and case statuses to customers and management.
・ Effectively escalates the issue to the manager when required.
・ Follows operational guidelines for interacting with other associates.
・ Fully documents all case interactions and authors Knowledge Base solutions.
・ Demonstrates the ability to work flexible hours, alternate shifts and the ability to carry a cell phone as required by the team.
・ Willing to take late night calls in case of system troubles.
・ Good in Communication Skills in Japanese and English (TOEIC Score 800 level )
・ Having good knowledge of Databases, SQL/PLSQL, Java, Unix, Batch scripting and Citrix XenApp
・ Have working knowledge of Hardware, Network protocols and Operating Systems.
・ Should be willing to work for long term maintenance project.
・ Experience of working with offshore team having different culture and language
・ Preferably has experience of working with India offshore.
・ Preferably has experience of enterprise software.
・ Preferably has basic SCM Knowledge.
・ Willing to learn our products and provide L2/L3 support to the customer
Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.
|Salary||Up to ¥75000000 per annum|
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