Technical Functional Analyst

Location: Tokyo, Japan
Job Type: 正社員
Salary Up to ¥75000000 per annum
Specialization: テクノロジー・デジタル・通信
Sub-specialization システムアナリスト, コンサルティング
お問合せ Maki Takei
参照 JO-1806-395730
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Technical Analyst

[Company Description]
Global Software company

・ Acts as a product technical and functional liaison between customer and internal services teams.
・ Uses customer service, communication and problem-solving skills to solve inquiries from JDA customers.
・ Utilizes technical skills and product expertise, and helps resolve customer product issues.
・ Demonstrates the ability to log and respond to customer support requests via phone, e-mail, and web interface.
・ Exhibits a commitment to customer service.
・ Successfully understands and triages customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc) or team collaboration.
・ Communicates technical product and solution expertise to internal and external customers.
・ Provides updates and case statuses to customers and management.
・ Effectively escalates the issue to the manager when required.
・ Follows operational guidelines for interacting with other associates.
・ Fully documents all case interactions and authors Knowledge Base solutions.
・ Demonstrates the ability to work flexible hours, alternate shifts and the ability to carry a cell phone as required by the team.
・ Willing to take late night calls in case of system troubles.

・ Good in Communication Skills in Japanese and English (TOEIC Score 800 level )
・ Having good knowledge of Databases, SQL/PLSQL, Java, Unix, Batch scripting and Citrix XenApp
・ Have working knowledge of Hardware, Network protocols and Operating Systems.
・ Should be willing to work for long term maintenance project.
・ Experience of working with offshore team having different culture and language
・ Preferably has experience of working with India offshore.
・ Preferably has experience of enterprise software.
・ Preferably has basic SCM Knowledge.
・ Willing to learn our products and provide L2/L3 support to the customer

[Employment Type]
Full time



Social insurance

Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
Annual Leave

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