Supply Chain Manager - 医療機器メーカー

勤務地 Tokyo, Japan
職種 正社員
給与 ¥6000000.00 - ¥9000000.00 per annum
専門 サプライチェーン、購買、物流,
Sub-specialization サプライチェーンマネジメント,
お問合せ Linfeifei Fan
参照 JO-2103-457605
about Linfeifei Fan

Note: Applicants must have permission to work in Japan and Fluent ~ Native level Japanese

[事業内容・会社の特徴]
外資系医療機器メーカー

[仕事内容]
Key duties and responsibilities:

  • Collaborate effectively with stakeholders to provide outstanding customer service experience.
  • Improve delivery fulfillment operation to realize more efficiency with higher customer satisfaction.
  • Take ownership of customers issues and follow problems through resolution.
  • Set clear strategies and goals and encourage the team to take actions to follow.
  • Develop operation procedures, policies and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports.
  • Keep ahead of industry's developments and apply best practices to areas of improvement.
  • Design resource planning of responsible organization and manage within planned budget.
  • Control and Manage every application from team members according to approval matrix.
  • Responsible for supporting individual development of each team member.
  • Review and maintain Job Description of own team members.
  • Manage and follow up the performance level of each team member through PDP communication.
  • Evaluate performed capability of each team member against defined JD. Plan and execute to provide required training in case performance does not meet JD.
  • Act as SAP key user to fix issues and develop functionality. Support and training to team members included.

Operational scope :

  • Sales order for capital equipment, consumables and service parts.
  • Consignment stock replenishment and invoicing.
  • Service pats stock transfer.

[応募資格]

  • Minimum 10 years' working experience in customer service support.
  • Excellent knowledge of management methods and techniques.
  • Advanced troubleshooting and multi-tasking skills.
  • Strong customer facing and communication skills.
  • Ability to think strategically and
  • Fluent English communication both in verbal and written.
  • Familiar with Microsoft Office

[求める人物像]

  • Highly responsible on duties and passion for customer service
  • Hard working spirit and proactive attitude, quick learner
  • Efficient, accurate, well organized. Work with passion and patience.
  • Effective communication skills both written and verbal and good team player.

[雇用形態]
正社員

[Salary]
600万円〜900万円
(能力・経験を考慮し当社規定により決定します。)

[勤務地]
東京

[勤務時間]
所定労働時間7時間30分、フレックスタイム制

[待遇・福利厚生]
社会保険完備、育児・介護休業、在宅勤務制度、他

[休日休暇]
週休二日制、有給休暇、夏季・年末年始休暇等

Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.