Success Manager/Director - Software Company

勤務地 Tokyo, Japan
職種 正社員
給与 ¥10000000.00 - ¥15000000.00 per annum
専門 テクノロジー・デジタル・通信,
Sub-specialization テクニカルカスタマーサポート,
お問合せ Hajime Nakayama
参照 JO-2009-447799
about Hajime Nakayama

Note: Applicants must have permission to work in Japan

[Company Description]
Global Software Company

Role Description
The Success Manager, Director leverages deep business and industry knowledge to partner with customers to help them accelerate business value and ROI from their investment. You will align at the C-level, building and maintaining strong relationships to help customers progress on their transformation journey. In this role, you will be responsible for helping customers achieve business value faster and progress on their journey towards becoming a Customer Company. This means helping them leverage to transform their business, engage with their own customers in whole new ways. The end result is increased value, retention, customer satisfaction and ultimately expansion.

Your Impact (Responsibilities)

  • Leverage our Customer Success Methodology and partner with customer executives to understand their objectives, assess their capabilities and prescribe recommendations to help them accelerate achievement of their business objectives and build a transformational vision
  • Focus on customer intimacy - deliver business impact and innovation to a customer's business by truly understanding our customers' key business issues and opportunities
  • Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper
  • Working collaboratively with the account team and Execs, effectively network within accounts from the C-Level down, in order to help customers achieve their objectives
  • Evangelize the capabilities of our product across all of our Clouds
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
  • When appropriate, recommend additional Services needed to drive success
  • Serve as a customer advocate in driving industry best practices and the evolution of our product and platform functionality, courses and administrative services integral to the customer's success

Industry Specialization

Financial Services:

  • Experience working with organizations in the financial services industry including: Banking, Wealth, Insurance, Fintech, Treasury and Finance
  • Deep Financial Services industry expertise including markets and industry trends
  • Possess knowledge, understanding and experience of compliance and regulatory topics, such as MiFID, GDPR, AML, KYC, PSD2, governance and internal controls frameworks, etc.
  • Knowledge of Financial services core processes and IT systems
  • Knowledge of FSI client strategies, environments, dependencies and standards
  • Consultancy or delivery experience w/ global Fortune 500 Financial Services enterprise customers and partners
  • Visible IT Industry thought leadership on relevant topics related to cloud-based enterprise IT in the Financial Services industry

Public Sector:

  • Previous experience selling complex software solutions into Enterprise level customers within the Public sector
  • Familiarity with Public Sector market and industry trends
  • Public Sector regulation and compliance knowledge
  • Experience or advanced knowledge in private or public sector client based projects
  • Government and Public Sector knowledge and experience in multiple sub-sectors such as advanced education and skills development, community and human services, economic development, education, finance and treasury, government services, health, justice, transportation and infrastructure, etc.
  • Must be eligible to receive suitable security clearance
  • Knowledge and experience working with various client organizations such as provincial ministries

[Preferred Knowledge, Skills and Abilities]

  • 15+ year of work experience
  • BA/BS or equivalent, MBA preferred
  • Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections
  • Navigate customer organizational structures to identify and build relationships with executives and stakeholders who define the company's strategic objectives
  • Strong consulting skills and proven results working as a Trusted Advisor to drive business value for clients or stakeholders
  • Credible and effective C-level advisor and coach, especially around change management (cultural, technical or business)
  • In-depth knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
  • Ability to quickly grasp and distinctly explain technological and business concepts

[Employment Type]
Full time

10M~15M JPY
(Experiences and skills will be considered)


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