Service Delivery Mgr - Transportation Equipment Manufacturer

Location: Kanagawa, Japan
Job Type: 正社員
Salary ¥8000000.00 - ¥12000000.00 per annum
Specialization: サプライチェーン、購買、物流
Sub-specialization 需要予測/供給計画, オーダーマネジメント, 物流・ロジスティクス
お問合せ Linfeifei Fan
参照 JO-1910-427762
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[Company Description]
Global Transportation Equipment Manufacturer

Primary responsibilities Manage operations according to contract

  • Manage team to achieve deliveries on time to the dedicated customer according to agreed service levels.
  • Manage the operations and highlight any shortfalls to respective stake holders.
  • Manage integration of team in daily operations at the customers and in the Group A supply chain departments to ensure best material and information flow.
  • Create initial ramp up plan for programme start or customer new fleet integration.

Lead the operational team and manage related interfaces

  • Lead the team for the IMS delivery for Airlines, which consist of Planning and Ad-hoc Ordering officers.
  • Motivate team members for best results and continuous improvement.
  • Perform customer stakeholder management and act as antenna for any kind of information on operations and strategic development and channel this to the relevant teams.
  • Ensure close cooperation with centrally based Customer Director in operational, strategic and stakeholder management subjects.
  • Ensure best practice exchange to and from other customer teams and support in bottleneck situations.

Ensure cost efficiency

  • Set and control sub targets to achieve overall deal cost targets.
  • Manage any kind of change or improvement activities.
  • Support transparent cost and investment calculations.
  • Provide high quality input for internal budgeting such as yearly AOP and Forecasts as required.


  • Minimum 10 years working experience
  • Working knowledge of English and Japanese, both orally and in writing
  • Working knowledge of SAP R/3
  • Willingness to travel

[Preferred Knowledge, Skills and Abilities]

  • Ability to work and build strong working relationships with stakeholders cross geographically.
  • High degree of aviation business understanding specifically in the area of spares support, supply chain management and A/C maintenance
  • Technical and process oriented background with the ability to understand and interpret technical documentation and drawings
  • Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues

[Employment Type]
Full time

8 Million yen to 12 Million yen
(Experiences and skills will be considered)


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