Service Delivery, Advisor - IT Company

Location: Tokyo, Japan
Job Type: 正社員
Salary ¥8000000 - ¥12000000 per annum
Specialization: テクノロジー・デジタル・通信
Sub-specialization テクニカルカスタマーサポート
お問合せ Masaki Sato
参照 JO-1810-405182

[Company Summary ]
Global IT Company


  • Expertise in backup administration skills In an Enterprise network using backup tools.
  • Expertise in handling and troubleshooting OS like Unix, Linux and Windows Servers.
  • Expertise in Installation, and configuring Enterprise backup software.
  • Exposure to basic UNIX, Linux & Windows administration
  • Exposure to SAN Backup and NAS Backup will be an added advantage
  • Good written and verbal skills. Able to create SOPs, Create migration plans in Excel/Word
  • Storage and Fabric performance analysis.


  • English: Business (TOEIC: 800+), Japanese (JLPT 1)
  • Qualification: Diploma, Degree and above
  • Good exposure to hardware technologies used with Backup
  • Familiarity of documentation / Process
  • Good communication skills - Oral and written
  • Set priorities and handle them accordingly
  • Ability to work independently, learn quickly, and be proactive
  • Good knowledge on ITSM will be an added advantage
  • Work with multiple teams and interact with clients to understand their requirements.
  • Ability to work under tight deadlines
  • High accountability for results
  • Strong design and analysis skills
  • Strong Communication and presentation Skills
  • Tracking technical issues and providing their resolution

Skills Required:

  • In-depth knowledge and hands on experience of at least 4 yrs in the company product(s) supported
  • Experience in testing, implementation, change management, and upgrade/migration of backup and storage infrastructure
  • Required knowledge on Oracle, SQL and SAP module, NDMP and VADP backups
  • Ability to "read" the customer and adapt behavior / approach
  • Superior Customer communication skills
  • Scripting experience
  • Industry recognized Certifications for above listed products
  • Ability to establish technical credibility with a wide range of customer contacts
  • Ability to troubleshoot heterogeneous environments
  • Monitoring the daily backups and to make sure success rate is 100%
  • Troubleshooting the root cause for the failed backups
  • Restoration of data on request from the customer
  • Installation and Configuration of Backup software
  • Co-ordinate with the appropriate team to ensure that backups are getting completed Successfully
  • Co-ordinate with the vendor for hardware and Software troubleshooting
  • Japanese language support is a mandatory requirement

[Employment Type]
Full Time Employee

[Work Location]

8 Million Yen ~ 12 Million Yen
(Experiences and skills will be considered)

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Further details about the company and position will be notified at a later date.