Senior Infrastructure Engineer at Top Foreign Firm

お問合せ Alexander Richardson
参照 JO-1810-403629

[Company Description]
Global Apparel Company


  • Understand the company's prior strategy, such as year business plan, new project, and others
  • Studying business benefit (ROI) and sales revenue & profit analysis by updating or changing systems and adding new function

Support the business strategy settlement by;

  • Participate the joint project with the other departments
  • Discuss with the other department about the issues over the business process and provide solution
  • Re-evaluate the improvement point in the year around project of IT department then ask for the budge

Become technical lead of Japan in projects;

  • Hearing the request speculations of the business side
  • Negotiate the system conditions with the IT vendor and prepare purchase orders
  • Manage and control the project estimates, purchase orders and invoices


  • Participate projects/initiatives from initiation and planning to post-implementation with quality
  • Use innovative problem-solving approaches to proactively tackle a broad range of problems, regardless of the technologies, and develop appropriate recommendations
  • Lead the planning and installation of new systems and upgrades
  • Deal with the procurement for hardware, cabling, electricity, and maintenance service Negotiate, select, and control suppliers
  • Test the hardware, the software, and the network for new/upgraded systems
  • Work with Helpdesk team to provide engineer service for the infrastructure
  • Trouble shoot on workstation, printer, network, mobile device, store infrastructure including POS and other devices in JHQ and Stores
  • Work Infrastructure related engineering services with Corporate 1st level Help Desk, Store 1st Level Help Desk, Store 2nd Level Support and other team members in Japan IT as well as US IT
  • Measure and evaluate performance of third party technical support vendors
  • Participate and provide update in IT meeting
  • Handle emergency call after work & weekend having cell phone if required
  • Ensure support procedure for all systems are fully documented and updated as required
  • Fulfil administrative reporting requirements, including the training manual if required


  • Report to IT Manager in Infrastructure team
  • Partner with Japan IT team staff as well as other departments for all phases as required
  • Develop and maintain the partnership with Corporate IT if required
  • Build a close working relationship with Business Partners
  • Control technical support vendors


  • Excellent verbal and written communication skills in both English and Japanese a must
  • Significant experience (5+ years) with MS-Windows and/or Unix/Linux/Mac platform.
  • Significant experience on Network/Security (CCNA/CCDA/JNCIA/JNCIS Level) including Data Center, Wireless, Voice, Video and Server/Workstation
  • Experience with many aspects of system administration, including installation, configuration, troubleshooting, security.
  • Knowledge of POS system is a plus
  • Knowledge of business process at retail stores is plus
  • Strong Leadership skill
  • Strong interpersonal skill
  • Collaboration and experiments lovers
  • Tolerate ambiguity but stick with quality and accountability
  • Strong Project Management skill
  • Familiar to Agile Methodology
  • Training capability desirable
  • English skill (TOEIC 700+)
  • Experience with procurement process
  • Never stop self-development

[Employment Type]
Full time



Social insurance

Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
Annual Leave

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Further details about the company and position will be notified at a later date.