Retail Systems Business Analyst - Luxury Brand

Location: Tokyo, Japan
Job Type: 正社員
Salary ¥7000000 - ¥9000000 per annum
Specialization: テクノロジー・デジタル・通信
Sub-specialization ビジネスアナリスト
お問合せ Alexander Richardson
参照 JO-1810-404384

[Company Summary ]
Global Luxury Brand


  • Leading company growth initiatives (New Systems, Enhancements, Business project) from IT and deployment them across Japan, Asia and Europe countries including;
  • Project management and Project lead in English
  • Find out the best solution for retail systems by considering future road map
  • Communication with regional business partners
  • Communication with regional / global IT partners
  • Having retail system's knowledge and Clienteling / Client Experience system technical skill / knowledge and experience
  • Be representative of retail system team to discuss system solutions for company initiatives with business users
  • Perform project management which manage timeline, people and budget by your self
  • Have a good relationship with Business / other IT team
  • Business requirement gathering from each region
  • Building stable systems for retail stores across region
  • Manage testing including review the test result to keep quality of retail systems
  • Smooth support turnover(post go-live support) to support team as a part of project deliverables
  • Participate and cooperate in various phases of projects impacting retail stores, but which are led by other IT team
  • Be the front line of IT department for business users in terms of store related activities such as project, change request, issue resolution
  • Act and contribute as a member of Asia IT team throughout regular and ad-hoc meetings over the telephone and VC.
  • Build relationship with Asia, Europe counterparts.
  • Evaluate the current retail system and work closely with Japan and oversea Retail / Customer ・Experience / CRM teams for future improvements and/or systems enhancement
  • Business Trip to Asia countries
  • Perform as team player / strong team work


  • Bachelor's degree and a minimum 3-5 years of experience for Retail system / Customer ・Experience support and application deployment
  • Minimum of 5 years of experience including analysis of business requirements, designing and testing
  • Strong knowledge of Retail / Customer Experience System
  • POS System manage experience, Inventory management system /Other retail system experience is preferred
  • Strong communication skills both in Japanese and English
  • Knowledge of IT project management, such as Fit/Gap analysis, design review and software testing review
  • Project management experience
  • Vender management experience
  • Experience in partnering with business users and other IT team members to design and implement system across regions
  • Adaptable and flexible person
  • Person who has a strong sense of responsibilities and ownership
  • Ability to understand issues and system errors from a technical standpoint
  • Basic SQL Database knowledge
  • Basic Web Application knowledge

[Preferred Knowledge, Skills and Abilities]

  • PMP (Project Management Professional) or relevant certifications
  • ITIL(IT Infrastructure Library) or equivalent skill is plus
  • Knowledge of Retail back office functions / systems is plus such as reporting and ERP (SAP/FMS are preferred)
  • Chinese, Korean language capability is a strong plus
  • Retail Industry / Lifestyle brand working experience would be plus
  • Multi-region/country retail systems implementation experience is a strong plus
  • Multi-brand Retail system management experience is also a strong plus

[Employment Type]
Full Time Employee

[Work Location]

7 Million Yen ~ 9 Million Yen
(Experiences and skills will be considered)

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