Regional Manager, Support Account Management - Saas Provider

お問合せ Maki Takei
参照 JO-1905-418163
see Maki's jobs

[Company Description]
Global Saas Provider

[Responsibilities]

  • Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
  • Guide our team members in order to achieve their highestlevels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
  • Support and inspire the team to deliver an incredible customer support experience.
  • Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
  • Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
  • Continue building upon the relationships with Technical Support, Operations,Sales, Customer Success, Professional Services, Engineering and others.
  • Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
  • Advocate for critical customer issues as a critical escalation point.
  • Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
  • Work with internal teams to continue elevating the Support Account Management Brand internally.
  • Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives.

[Requirements]

  • Excellent written and verbal communication skills in English and Japanese
  • Management and Contributor experience in high technology, enterprise and commercial account environments, including but not limited to Cloud based computing.
  • A successful track record in management with the ability to translate operational, tactical and strategic needs and requirements onto specific actions and outcomes.
  • A high level of comfort and confidence in dealing with all levels of management, including the C-level/C-suite.
  • Extensive experience in properly mentoring and growing employees into extended positions and leadership opportunities.
  • Multiple years of experience working in a direct customer facing role with account responsibilities and working with multiple levels of executives and corporate leadership.
  • Prior experience working for an extremely fast-paced company and meeting customer demands on time.
  • Experience working with Sales Operations, sales modeling, contractual negotiations, deal constructs and approval processes.
  • Sales, Technical or Operational knowledge and the ability to share that knowledge with others.
  • Experience in the delivery and execution of proactive, reactive, ad hoc and scheduled deliverables.
  • Previous experience working in an Enterprise Customer Support and/or Service Delivery Management organization.

[Desired Characteristics]

  • Excellent written and oral communication skills.
  • An excellent ability to motivate individuals toward larger goals and objectives.

[Employment Type]
Full time

[Salary]
15 Million yen ~20 Million yen
(Experiences and skills will be considered)

[Location]
Tokyo


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