RPO Program Lead (Project Management)

THE ROLE:

If you are an innovator who enjoys managing teams and developing workflow processes to provide quality customer service, we would like to discuss the opportunity to become a program lead.

 

RESPONSIBILITIES:

As a program lead, you will need to manage an active program and examine project needs and confirm deliverables are met

Ability to effectively partner with internal stakeholders and talent acquisition team members.

Identify and resolve potential issues before they arise and affect client’ businesses

Develop KPI plans for onsite delivery teams

Analyze key deliverables and ensure client timelines are met

Have one-on-one reviews with each recruiter to discuss performance and manage workloads

Consolidate deliverables data for RPO management review

Meet with client partners for check-ins and review performance against SLAs

Build strong relations with all stakeholders

 

WHAT IS EXPECTED OF YOU:

Contribute to the development of recruitment policies and procedures.

Fill in for recruiter staffing shortfalls if they occur until programs are fully operational

Continuously consider opportunities for delivery improvement

Work independently and proactively to deliver the pre-defined SLAs.

Share client specific updates with the RPO recruiting team as they develop to ensure best practices are implemented

 

 

ACCOUNTABILITY IN THIS ROLE:

Focus on a client-oriented recruiting process.Outline delivery team performance expectations clearly

Escalate issues internally on an as-needed basis

Work closely with RPO management to consider monetization opportunities, risks and shortfalls

Maintain accurate reports at all time

Engage with the hiring community and manage expectations

 

REQUIRED QUALIFICATIONS:

2 yrs. (+) experience within a corporate talent acquisition, RPO and/or agency recruitment environment.

Business level English (written and spoken)

Proven ability of result-driven success that can be reinforced by positive references

Experience managing multiple searches and projects

Capability and experience of directly communicating and working with client stakeholders

 

PREFERRED QUALIFICATIONS:

Permission to work in Japan with appropriate visa requirements

Fluency in spoken Japanese (Reading/writing)

High volume recruiting experience

Workforce planning/forecasting experience