THE ROLE:
If you are an innovator who enjoys managing teams and developing workflow processes to provide quality customer service, we would like to discuss the opportunity to become a program lead.
RESPONSIBILITIES:
As a program lead, you will need to manage an active program and examine project needs and confirm deliverables are met
Ability to effectively partner with internal stakeholders and talent acquisition team members.
Identify and resolve potential issues before they arise and affect client’ businesses
Develop KPI plans for onsite delivery teams
Analyze key deliverables and ensure client timelines are met
Have one-on-one reviews with each recruiter to discuss performance and manage workloads
Consolidate deliverables data for RPO management review
Meet with client partners for check-ins and review performance against SLAs
Build strong relations with all stakeholders
WHAT IS EXPECTED OF YOU:
Contribute to the development of recruitment policies and procedures.
Fill in for recruiter staffing shortfalls if they occur until programs are fully operational
Continuously consider opportunities for delivery improvement
Work independently and proactively to deliver the pre-defined SLAs.
Share client specific updates with the RPO recruiting team as they develop to ensure best practices are implemented
ACCOUNTABILITY IN THIS ROLE:
Focus on a client-oriented recruiting process.Outline delivery team performance expectations clearly
Escalate issues internally on an as-needed basis
Work closely with RPO management to consider monetization opportunities, risks and shortfalls
Maintain accurate reports at all time
Engage with the hiring community and manage expectations
REQUIRED QUALIFICATIONS:
2 yrs. (+) experience within a corporate talent acquisition, RPO and/or agency recruitment environment.
Business level English (written and spoken)
Proven ability of result-driven success that can be reinforced by positive references
Experience managing multiple searches and projects
Capability and experience of directly communicating and working with client stakeholders
PREFERRED QUALIFICATIONS:
Permission to work in Japan with appropriate visa requirements
Fluency in spoken Japanese (Reading/writing)
High volume recruiting experience
Workforce planning/forecasting experience