Global Research Company
Examples of this position is as follows
- Build strategic & productive client relationships at senior levels (GM Operations, CEO) to generate value to both LSR and clients
- Drive Client Satisfaction on LSR support and services.
COP Team Management:
- Lead and manage Client Operations teams to deliver online research projects that produce a high level of client satisfaction
- Communicate performance standards to team members and work closely with team to ensure the minimum client satisfaction results are achieved
Cross Team Management:
- Establish and maintain productive working relationships with all departments (Account Managers, BD etc) within own region and with similar level and senior-level LSR execs in other regions
- Establish solid working relationship & process flows with key stakeholders & cross-functional teams
Thought Leadership and Innovation:
- Provide expert advice on "on-line market research offerings" and take a lead role in educating clients, LSR's sales force and the wider team
- Achieve targeted staff utilization rates
- Maintain account specific operating profit and revenue targets
Project and Process Management:
- Create and enforce efficient standard operating procedures
- Develop appropriate documentation and/or forms to support current and new procedures
- 7+ years experience in market research required including management of project Managers and/or operations
- Is enthusiastic about digital research and technology, has an aptitude to learn new systems and platforms easily
- Experience in designing and executing processes to ensure project timeliness and flawless Execution
- Management style that fosters a team environment with prior experience of managing a team of 6 or more staff ・Strong analytical skills, especially related to analyzing systems and processes
- Fluent in English and Japanese(Speaking, Writing, Reading)
[Preferred Knowledge, Skills and Abilities]
- Ability to handle ambiguity, high workload, and extreme amount of detail.
- Ability to multi-task and be flexible to meet very strict deadlines
6 Million yen ~ 10 Million yen
(Experiences and skills will be considered)
Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.