Professional Services Operations Manager - Software Company

Location: Tokyo
Contract Type: Permanent
Salary: ¥9000000.00 - ¥13000000.00 per annum
Specialization: Accountancy,
Sub Specialization: Business Planning / Corporate Planning,
Contact: Andre Schuetz
Reference: JO-2103-456653
about Andre Schuetz

Note: Applicants must have permission to work in Japan and Fluent ~ Native level Japanese

[Company Description]
Global Software Company

What You'll Do:

  • Proactively question the status quo, and strive for operational excellence
  • Partner closely with the Director of JAPAN Professional Services, JAPAN Finance and the broader JAPAN Professional Services leadership team
  • Create, own and lead the execution of a meaningful JAPAN ACS Professional Services operating rhythm
  • Own Professional Services reporting cadence and scorecard to provide relevant business insight; including but not limited to monitoring of utilization, revenue forecasting, margin & expenses
  • Drive booking/revenue forecast and resource management (including SubK cost management)
  • Support and oversee consulting procurement, invoicing and billing
  • Drive backlog management and provide relevant data to management
  • Diagnose gaps, create insight, and develop and drive action plans to improve performance
  • Interpret and assess current business practices and provide innovative approaches for improved efficiency and effectiveness
  • Lead and facilitate Professional Services business reviews and planning
  • Maintain strong relationships with worldwide peers and stakeholders to evaluate effectiveness of programs and impact of operational strategies, programs and improvements.


  • 7+ years of work experience in Professional Services or Consulting operations or related field (***this does not have to be attained necessarily, as long as they have other criteria met***)
  • Ability to be successful working in highly matrixed organization
  • Experience in end-to-end (from demo to value realization) sales structures and strategies
  • Familiar with these tools and systems: SFDC, Anaplan, Tableau, PowerBI
  • Strong problem-solving skills, analytical capabilities and collaboration skills.
  • Excellent verbal and written communication skills, ability to present complex ideas to diverse audiences in both Japanese and English
  • Ability to work in a fast-paced environment and handle multiple tasks concurrently
  • Ability to deal with ambiguity in international environments
  • Passionate about developing excellent structures, processes, and people
  • Highly motivated individual with a results-driven orientation, capable of multi-tasking in a dynamic, rapidly growing organization
  • Must have attention to detail, a commitment to quality and be results driven and customer focused.
  • "Can do / Will do" attitude in supporting the business
  • Excel advanced skill

[Employment Type]
Full time

9M~13M JPY
(Experiences and skills will be considered)


[Work Hours]
勤務時間 9:00〜17:30(休憩:1時間)
フレックスタイム制; 標準労働時間 7時間30分/日(1か月計算)

福利厚生 団体生命保険、団体長期生涯所得保険、確定拠出年金、office de yasai、ジム会費補助金制度、学費補助金制度、ハッピーアワー、各種記念日、各種社内イベントなど

土、日、祝日、年末年始 年次有給休暇

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