Product Technical Support - IT Company

勤務地 Tokyo, Japan
職種 正社員
給与 ¥5000000.00 - ¥10000000.00 per annum
専門 消費財・日用品・サービス・小売・広告,
Sub-specialization カスタマーサービスコールセンター,
お問合せ Yu Takada
参照 JO-2007-444120
about Yu Takada

[Company Description]
Global IT Company
*Developer of popular SNS app.

[Responsibilities]

  • Provide technical and foundational services and forward looking business solutions to top advertiser/publisher customers
  • Help clients achieve business goals through technical implementation, optimization, and key solutions to attain long-term capabilities
  • Execute on specialized technical implementation support for new and emerging products
  • Partner with Product Marketing and Product Management teams to understand product specifications in order to solve technical challenges for clients
  • Diagnose technical problems for clients and work with Product Management for resolution
  • Build robust processes, systems, tools/solutions, workflow optimization, and automation to increase operational efficiency and productivity
  • Support Product Marketing team through bug resolution and answering technical and operational questions from sales and clients
  • Collect, analyze, and summarize product technical issues and pain points to recommend product enhancements
  • Provide detailed technical documentation for products to be serviced Qualifications

[Requirements]

  • Bachelor's degree or equivalent practical experience.
  • 2+ years of experience in product management, product commercialization, program management, or sales strategy and operations.
  • Great customer service skills with experience working with both internal and external partners/customers
  • Data analysis experience; experience providing insights from many different data sources
  • Native level Japanese and Business level English or Chinese

[Preferred Knowledge, Skills and Abilities]

  • MS, MIS, Computer Science degree, or equivalent experience
  • 3 years of hands-on experience in tech products and/or ad technologies
  • Understanding of Internet technologies, such as SQL, HTTP, JavaScript, HTML, Cookies, XML, etc. along with basics in system design and architecture skills
  • Knowledge of publisher, advertising market or online ads landscape
  • Strong operations skills with ability to define process improvements
  • Excellent written and oral business communication skills
  • Ability to work cross-functionally with multiple teams and stakeholders; excellent relationship building, collaboration, negotiation and influence skills
  • Aptitude for technical design; can pick up technical concepts quickly and learn when it is appropriate to apply them
  • Ability to summarize findings in a concisely for leadership audience

[Employment Type]
Full time

[Salary]
5M-10M yen
※Experiences and skills will be considered

[Location]
Tokyo


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