Product Care Marketing - Healthcare Company

Location: Tokyo, Japan
Job Type: 正社員
Salary ¥6000000 - ¥8000000 per annum
Specialization: ライフサイエンス・ヘルスケア・医療機器・製薬
Sub-specialization マーケティング戦略
お問合せ Shin Arita
参照 JO-1806-396144
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[Company Summary]
Global Healthcare Company

・Responsible for product and service commercial communications with the purpose or intent of announcement, notification, update, and/ or enhancing the user experience. These may include communications from the international marketing team, the reference lab team and occasionally from the service support teams
・Responsible for product and service communication support to and/or through the distributor.
・Responsible for all product and service feasibilities to mitigate risk or enhance the user experience prior to launch. Tasks may include localizations, translations, box design, technical bulletins, FAQs, product/ service trials, user experience trials, providing or sharing input during development phasing, protocol development, wall-mounted algorithms, etc.
・Responsible for product and service optimization through field service representatives. Tasks may include the development of in-clinic seminars, customer centric communications, reminders, check lists, gimmicks, etc.
・Responsible for supporting and sharing important product and service information to marketers in a timely manner.
・Responsible for training the customer facing organization on our products and services.
・Survey and learn from the market to develop market insights. Identify trends and customer's needs.
・Complete customer visits with customer facing reps, with emphasis on field service reps, of different regions to conduct market feedback and/or research.
・Identify areas of opportunities and propose strategic analysis.
・Liase and/or leverage with the local and global team members when necessary.
・Responsible for the customer satisfaction survey project as required.
・Perform other duties and tasks as required.

・Works under minimal supervision, solve problems independently and assumes responsibility as required
・Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
・Ensures budgets, schedules and performance requirements are met.
・2+ years' related work experience.
・Life science or technical background preferred.
・MBA an asset.
・Strong oral and written communication skills in English (TOEIC 800 or higher).
・Process and service orientated.
・Improvement mindset and proactive communicator.
・Strong reasoning and analytical skills.
・Ability to cohesively integrate disparate ideas, functions and/or teams.
・Strategic thinking and planning skills.
・Ability to work in a collaborative manner across multiple business units.
・Ability to organize, prioritize and direct work activities.
・Effective verbal and written communication (presentations, correspondence, and 1-on-1) and interpersonal skills with the ability to interact effectively and professionally at all levels of the organization.
・Effective time management and prioritization skills.
・Customer experience and focus.
・Personal computer skills, including Microsoft Office.
・Travel within Japan
・Travel to the countries outside Japan when required

[Employment Type]
Full Time Employee

[Work Location]

6 million yen ~ 8 million yen (Experiences and skills will be considered)

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