Proactive Monitoring Engineer - Cloud Related Service Vendor

勤務地 Tokyo, Japan
職種 正社員
給与 ¥8000000.00 - ¥12000000.00 per annum
専門 テクノロジー・デジタル・通信,
Sub-specialization テクニカルカスタマーサポート,
お問合せ Hajime Nakayama
参照 JO-1904-415377
see Hajime's jobs

[Company Description]
Global Cloud Related Service Vendor

[Responsibilities]

  • Meet with Customers to understand and capture their business context and requirements for monitoring
  • Provide second level expertise and coaching to other Engineers on the team
  • Provide expert-level technical support to high touch clients
  • Track and maintain all client communications and case documentation in the tool.
  • Define follow-through and action plans to case resolution
  • Manage client support cases on a daily basis
  • Manage escalations and expectations for both the client and Internal personnel
  • Assist clients in optimizing their use of the application platform via work flow guidance or by identifying automation, proactive monitoring, and integration opportunities
  • May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position

[Requirements]

  • 5-7 years of prior experience in the company Development role
  • Passion for delivering outstanding customer experience
  • Excellent written and verbal communication skills engage with our top Customers
  • Experience in Customer facing role in Japanese
  • Action oriented with strong organizational, analytical, troubleshooting and problem solving skills
  • Highly adaptable, fast learner, and resourceful
  • Ability to collaborate cross-functionally on a global scale
  • Strong technical aptitude in support of learning the company application and solutions
  • Dependable, motivated, self-starter with the ability to work independently
  • Bachelor's degree or equivalent work experience
  • Previous experience with the company CRM, Forec.com, Marketing Cloud, and its technologies is desired
  • Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required
  • Proven experience or expertise in the following: Database and relational data structures; Large scale, multi-tenant production environments; API Programming or Software Development; Software Design Lifecycle

[Preferred Knowledge, Skills and Abilities]

  • Visualforce and Apex code experience
  • Certified Email Marketing Specialist
  • CRM domain knowledge
  • Previous experience with the company CRM and its technologies

[Employment Type]
Full time

[Salary]
8 Million Yen ~ 12 Million Yen
(Experiences and skills will be considered)

[Location]
Tokyo



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