Global Hospitality and Leisure Company
- Design a working structure of the partner guest call centre.
- Establish and monitor KPIs to improve overall partner and guest experience communication via the call centre.
- Manage all partner guest escalation coordination with internal Company Teams.
- Manage communication of all process and product changes, and coordinate training.
- Designing initiatives and coordinating with internal and external teams to enhance partner and guest experience.
- Serves as Company point of contact for functional related aspect with external call centre agency. Partner Guest Experience
- Bachelor's Degree or Equivalent
- Excellent communication skills both in English and Japanese.
- Has experience in managing large call centre pre and post implementation.
- 7 to 10 of relevant experience of which 5 years of managerial experience.
- Requirement to travel overseas call centre.
- Knowledge of quality management processes to measure customer experience.
[Preferred Knowledge, Skills and Abilities]
Experience in hospitality.
7.5 Million 〜 9 Million Yen
(Experiences and skills will be considered)
Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
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Further details about the company and position will be notified at a later date.