Global Software Company
・Manages multiple, concurrent services engagements.
・Manages project delivery to ensure customer satisfaction and ROI.
・Manages service engagement budgets, including travel expense budgets, and reviewing billing for all services engagements.
・Maximizes margin on service engagements.
・Provides regular project communication and status reporting.
・Resolves project issues including budget, timeline, and scope.
・Leads project team in the resolution of customer project issues, escalating to appropriate parties as needed.
・Liaises with the various departments to resolve customer project issues.
・Identifies project resource requirements and works with Resource Controllers to plan long-term project resource requirements.
・Assesses project performance and documents and communicates lessons learned to increase institutional knowledge.
・Conducts performance reviews and provides guidance, feedback, coaching, mentoring and developmental experiences to project team.
・Coordinates and facilitates system handover to Cloud Services or Support Services.
・Ensures project team adheres to policies, procedures, methodologies and quality standards.
・Escalates issues that may have a financial impact.
・Establishes a strategic relationship with each customer that transcends the tactical implementation details, thus ensuring appropriate focus on longer-term customer objectives.
・Generates Statements of Work and customer proposal documents.
・Builds collaborative relationship that increases customer's perception of the value brings to their business and expands future business opportunities.
・Collaborates with appropriate resources on customer's business, organization and culture to strengthen their credibility as trusted advisors.
・Conducts oneself in a professional manner always with customers and internal associates.
・Proven track record of successfully managing projects of at least USD750k in value, on-time and on-budget.
・Experience of packaged software solution implementation in the manufacturing industry. (e.g., ERP, WMS, or SCM Planning) Experience in SCM Planning, which are Demand Planning, S&OP, and Master Planning, is preferable.
・Experience and success selling implementation consulting services.
・Proven new business development skills.
・Outstanding presentation, facilitation, communication and negotiation skills.
・Customer-focused account management skills.
・Knowledge and understanding of the consulting services offering and complexity of implementations.
・Understanding of broad competitive services market.
・Demonstrated relationships with Industry system integrators.
・High comfort level and presence with senior executives.
・Business level English skill to perform the task with foreign country's supervisor and team members
・Project Management certification e.g. PMP (an advantage) is preferable.
・Bachelor's degree or above in computer science or similar preferred.
・Motivated, confident, self-sufficient, focused and determined
・Immediately credible at senior management level
・Well organized and consistently meets commitments
・Requires a "do whatever it takes" commitment to achieve the success of company, its Associates and the respective communities
・Strong problem solving, diplomacy and influencing skills
・Comfortable operating in a highly matrixed environment
Full Time Employee
10 million yen ~ 12 million yen (Experiences and skills will be considered)
※Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.
|Salary||¥10000000 - ¥12000000 per annum|
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