Global Luxury Brand
- Meet the annual KPIs on Clients: Retention rate, Acquisition rate, Re-acquisition rate [objective will be defined in absolute number in coordination with HQ]
- Managing the local consultants: definition of a plan for the whole year based on KPIs and local initiatives, monitoring and follow up
- Coordinating the Brand A instore the Program: follow up with Retail Director, Retail Managers about Store managers proposals to select of the most appropriate Instore moments. Liaise with CRM Manager for the client selection and monitoring / mapping of the overall initiatives (based on pre-defined KPIs to achieve) and with the event team for the realization of instore event.
- Regular reporting based on corporate format of the developed initiatives, to track all the required information (i.e. # customers involved, ROI, budget, etc)
- Implementing collaborations with external partners (i.e. Private Banking, Luxury Car brands, High Jewelry brands… etc.), execute them and regularly track the results of the developed initiatives based on corporate format (i.e. # customers involved, ROI, budget, etc)
- Defining and activating ad-hoc actions to foster the client base starting from the CRM database (i.e. landscape initiative). Follow up with stores for the implementation of the most appropriate contact strategy. Regular follow up and monitoring of results
- Managing of the gift menu at local level: liaise with central teams to define the proper gift menu strategy and follow up with the stores to regularly apply the defined plan. Liaise with the CRM Manager for the appropriate monitoring of results
- Coordinating the attendance to local events and regularly report the results on the developed initiatives based on corporate format (i.e. # customers involved, ROI, budget, etc)
- Preferably with working experience 3 to 5 years of experience in the relevant position
- Retail mind and customer-centric
- Fluent in English and Japanese (English proficiency is must)
- University Degree
- Team players and project management skill
- Flexible / being able to work under ambiguity
- Proactive and commit to results
- Goal Oriented
6 Million yen ~ 10 Million yen
(Experiences and skills will be considered)
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