Operations Manager / Shared Office Company

お問合せ Matt Humphries
参照 JO-1812-408230
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[Company Summary ]
Global Shared Office Company

[Reason for Opening]
The Operations Manager (OM) is responsible for client retention and the increase of the customer service income across the centers in the designated area/centres. The OM is accountable for ensuring the Centre Managers are delivering an effective and efficient Business Centre operating in line with guidelines of our service standards, standard operating policies and processes. Furthermore, the OM is in charge of management, guidance, motivation and training of the center teams.

[Responsibilities]
・Supervise and conduct training programs for Client Services Team
・Monitor daily operations of all centers and ensure service standards are met.
・Ensure client satisfaction by ensuring the highest level of customer service is provided by the center team
・Ensure the presentation of the center and teams are in accordance with our standards & policies.
・Conduct probation/Annual reviews and developing plan for operational staff
・Ensure that the service revenue targets as set out in the budget are achieved or where possible exceeded.
・Prepare and submit an annual service income budget for the ensuring operating year
・Review and upgrade training material as required and instructed by the company.

[Requirements]
・Experience in other Serviced Office provider or hospitality industry
・Customer service, sales and administration skills and experience
・Exceptional time management skills
・Experienced in budget management, cost control and reporting
・Experienced in working according to set procedures
・Strong working knowledge of Microsoft Windows as well as IT / Telecoms
・Language: local language near native, English business fluent

[Employment Type]
Full Time Employee

[Work Location]
Tokyo

[Salary]
7 Million Yen to 9 Million Yen

※Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.