L1 System Support

Location: 東京都, 日本
Job Type: 正社員
Salary 最大 ¥8000000 (年収)
Specialization: テクノロジー・デジタル・通信
Sub-specialization テクニカルカスタマーサポート
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お問合せ Maki Takei
参照 JO-1701-362648
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[Job Title]
L1 support
Direct Report: Account Manager

[Industry]
Retail CG

[Responsibilities]
Fully responsible for receiving issues from end users and fully responsible for correctly fixing. If received issues beyond the limits of L1, passing them over to L2/L3 team. Any issue encountered should be reported to US/India teams for fix.
[Requirements]
· 1+ year experience of doing L1 support (Senior Associate; 3+ years experiences).
· Able to understand the problem statement and log incidents in the incident tracking tool.
· Exposure to working on any incident/defect tracking tools.
· Self-motivating and quick learning.
· Retail domain exposure preferred. Good to have.
· Join an existing team, to be independent L1 Supporter we prepared for 2 month KT/OJT.
· Bi-lingual - Japanese and English. Written and Oral.
· Excellent in communication and who can be the liaison in between IT team/Client locally and globally.

Behavioral Competencies:
Professional attitude towards issue solving and challenges in client satisfaction.
Qualifications and Education Requirements
BA degrees, Business Consulting skill, Software and Network technical skill.

[Salary]
8M

[Employment Type]
Permanent, Full Time

[Location]
Tokyo

[Welfare]
Social insurance

[Holidays]
Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
Annual Leave

Please click "apply" if you are interested in the job.
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Further details about the company and position will be notified at a later date.