Internal IT @ Hospitality company

Location: Tokyo, Japan
Job Type: 正社員
Salary ¥7000000.00 - ¥9000000.00 per annum
Specialization: テクノロジー・デジタル・通信
Sub-specialization デスクトップサポート/アプリケーションサポート
お問合せ Angie Sakai
参照 JO-1905-418520
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[Company Description]
Global Hospitality company


  • Plan and co-ordinate deployment of Terminals and Solutions to merchant as agreed with Sales/ Business users
  • Perform testing and validation of new solutions or solution enhancements o Technical involvement to understand integration solutions - POS or Terminals based integration
  • Responsible for back office provisioning of the solutions. o Manage inventory related to issuing solutions
  • Document the solution changes, enhancements and solution technical requirements
  • Support operation and field service to achieve efficient operation of technology initiatives.
  • Support internal business by taking in charge of various IT-related incidents, issue, and desktop support.
  • Work together with IT PM and Senior Manager, technology for pro-active problem management to prevent future recurrence of problem and prevention of potential issues and identify and manage risks to prepare and maintain contingency plans for the services.
  • Maintain, operate and keep the local inventory accurate and provide inventory access/ reports to Field Manager.


  • Fluent in English (verbal/written), native speaker in Japanese (verbal/written).
  • University graduate or Diploma holder or equivalent experience
  • IT educational background. Should have minimum 4 to 5 years' experience in IT field.
  • Experience in software and hardware support (Level 1 and Level 2) preferably in POS and EDC terminals.
  • Good level of fluency on MS Excel and MS Word.
  • Willing to travel when required.

[Desired Characteristics]

  • General knowledge of mobile application solution.
  • Good presentation and negotiation skill.
  • Relevant leadership over a team of technical and operation personnel.
  • Strong customer service orientation.
  • Good analytical, problem-solving, and troubleshooting skills.
  • Good interpersonal, communication and organization skills, able to communicate in a clear, concise, understandable manner.
  • Independent, goal-oriented and self- motivating personality.

[Employment Type]
Full time

7 Million yen ~ 9 Million yen
(Experiences and skills will be considered)


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