Infrastructure Manager - Retail Company

Location: Tokyo, Japan
Job Type: 派遣
Salary ¥8000000.00 - ¥12000000.00 per annum
Specialization: テクノロジー・デジタル・通信
Sub-specialization CTO/CIO/ITディレクター, プロジェクトマネジメント, インフラ&サービスデリバリー
お問合せ Alexander Richardson
参照 JO-1910-427714

[Company Description]
Global Luxury Brand

[Responsibilities]
The role will be primarily responsible for coordinating and supervising the day-to-day activities of the IT Infrastructure Operations and Production Support to provide a stable and secure environment to the company business

IT Operations & Support Management

  • Manage outsourcing service provider(s) to support a 7x24 daily operation for servers & network infrastructure (LAN & WAN), telephony, database servers, data center facilities, information security to meet current business needs and future capacity expansions.
  • Manage and make sure service providers follow our IT Operation Management Processes including Incident, Problem and Change.
  • Vendor Management
  • Conduct periodic performance and KPI reviews with the service providers based on agreed contractual terms and conditions.
  • Keep a solid working relationship with vendors and manage escalations as required.

People Management

  • Able to communicate effectively with internal business and IT teams, and effectively make sound management decisions
  • Coach and lead the operation team to constantly challenge self and display professionalism

Project

  • Contribute to the enhancement of IT solutions in the company Japan region through rollout of new versions
  • Lead and manage global project deployment

Etc…
[Requirements]

  • Undergraduate Degree in Engineering, Computer Science, Information Technology or related technical field with total 15+ years of relevant experience and at least 8 years' work experience in IT Infrastructure with proven experience in MNC
  • Good verbal and written communication skills (fluent Japanese, English)
  • CDCP, MCSE, CCNA, ITIL foundation
  • Strong experience with managing a team of technical / operation support staff and external vendors
  • Experience working with an enterprise level Service Management platform (e.g. ServiceNow).

[Preferred Knowledge, Skills and Abilities]

  • Experience in retail, hospitality or luxury retail
  • Solid experience in Data Centre Operations as well as IT operation management implementation.

[Employment Type]
Full time

[Salary]
8 Million yen ~ 12 Million yen
(Experiences and skills will be considered)

[Location]
Tokyo


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Further details about the company and position will be notified at a later date.