IT Support & Operation Lead - 飲料メーカー

Contract Type: Permanent
Salary: ¥5500000.00 - ¥7200000.00 per annum
Specialization: Technology & Digital, Telecommunication,
Sub Specialization: Desktop / Application Support / HelpDesk, Infrastructure and Services Delivery,
Contact: Alexander Richardson
Reference: JO-2103-457121

※Applicants must have permission to work in Japan and required fluent ~ native level Japanese.



Lead acts as the Company's Single Point of Contact (SPOC) in the area of IT infrastructure, and is responsible for installation, maintenance, operations, and first level support of the market IT infrastructure according to the agreed Service Level Agreement (if applicable)

The tasks include, but not limited to:

  • In accordance with SLA, provide high quality, customer focused infrastructure support in the market.,
  • Managing local/virtual team of desktop and server support specialists in local to provide high quality, customer focused infrastructure support to the market, and coordination across the related teams in company's IT organization.

Key outputs:

  • End User Support
  • IT Operation Lead
  • IT Project Support (for Local IT environments - workstation, infrastructure and network)
  • Continuous Improvement


  • 大卒以上
  • ビジネスレベルの英語力/TOEIC 800以上(読み/書き/オンライン会議でのディスカッション参加に問題のないレベル)

◇Required Skills and Knowledge

  • Proficiency in all Microsoft Office products (Word, Excel, PowerPoint, SharePoint, Skype, Teams)
  • Active Directory
  • Basic knowledge of system and networking technologies

◇Required Competencies

  • Excellent written and verbal communication skills
  • Willingness to work collaboratively with multiple parties
  • Customer service based mindset
  • Self-starter

◇Required Work Experience

  • 3+ Years of experience in helpdesk/IT support or a similar role.

※Experience applying these skills in a remote capacity is required.

  • 2+ Years -- Office 365
  • 1+ Years -- network / cloud infrastructure
  • 1+ Years -- team lead (regardless of teams size)


  • Bachelor degree in Computer Science or related technical discipline
  • IT certifications (CISCO, ITIL, IPA certifications, etc)


  • Communication and interpersonal skills with balanced approach to people, results, and process
  • Ability to work with virtual teams
  • Service delivery oriented - including: prioritization, scheduling, and service
  • Highly self-motivated, resourceful, with the ability to work well under pressure
  • Pragmatism and flexibility
  • Structured and process orientation






  • 通勤交通費(会社規定により支給)
  • 別居手当等
  • 社会保険:健康保険・厚生年金・雇用保険・労災保険
  • 福利厚生:退職金制度・確定拠出年金制度・財形貯蓄(住宅・年金)・財形住宅融資制度・育児休業・介護休業制度・借上社宅制度・リゾート施設(契約保養所)・国内・海外研修制度 等



  • 年間休日123日
  • 完全週休二日制 (土、日、祝、夏季・年末年始休暇)、慶弔休暇
  • 有給休暇:初年度10日(入社日に付与)最大20日