IT Service Manager - ラグジュアリーブランド

Location: Tokyo, Japan
Job Type: 正社員
Salary ¥5000000.00 - ¥7500000.00 per annum
Specialization: テクノロジー・デジタル・通信
職種 デスクトップサポート/アプリケーションサポート
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お問合せ Alexander Richardson
参照 JO-2103-457208
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※Applicants must have permission to work in Japan and required fluent ~ native level Japanese.

[Company Description]
外資系ラグジュアリーブランド

[Responsibilities]
■GENERAL DESCRIPTION

  • Technical Support Specialist for Japan.
  • Maintain stable network infrastructure for Japan offices and stores.
  • Manage IT hardware assets for Japan users.
  • Technical advisor for IT hardware, infrastructure, network, security solutions
  • Provide IT Helpdesk (office and retail) service with or without external service provider.
  • Non-office hour support for retail support.
  • Engage with users in IT function supports.
  • Cooperate with corporate IT to deliver global solutions.

■GENERAL OBJECTIVES

  • Maintain stable and healthy office and store network infrastructure.
  • Maintain standard hardware and office software for Japan office and store users.
  • Maintain standard office software version through regular and proper upgrades and patch updates.
  • Maintain mutual respect relationship with our IT service providers and vendors.
  • Provide technical support for all IT projects rollout (POS, BI, ERP, etc.).
  • Develop IT Helpdesk service SLA with other IT support teams internal and external.
  • Ensure effective Office and Retail Helpdesk service.
  • Establish good relationship between business and corporate IT.
  • Execute IT group standards, Execute IT Group standards, procedures, Audit, KPI and Dashboard.
  • Execute IT governance in term of communication, projects, dispute/arbitrage, road map.

■KEY RESPONSIBILITIES

  • Run and monitor day to day IT operation.
  • Provide all technical advice and supports to POS and ERP project implementation.
  • Provide support to users on retail application e.g., POS (Y2), ERP (M3).
  • Provide consulting and guidance to users in MS family software products (i.e., O365).
  • Maintain reliable and stable office servers, switches, routers, firewalls, wireless device.
  • Maintain reliable and stable video conference system, phone system, access card systems.
  • Maintain corporate systems availability for users.
  • Maintain IT service SLA at 90%+
  • Understand business requirements and priority.
  • Collect user requirement and convert to IT requirement.
  • Recommend standard process and solution procedure, document them and transfer to IT Helpdesk to follow and execute.
  • Timely escalate Level 3 system issues to corporate IT for resolution, follow up and track the issues.

[Requirements]

  • University Computer Degree holder or related disciplines.
  • Over 5 years in IT network, infrastructure, and technical support.
  • MCSE and CCNA qualified preferred.
  • Knowledgeable in Cisco products, MS products, and related qualification.
  • Familiar with switch, firewall (we use FortiGate), WIFI AP (we use Aerohive) setup configuration will be advantage.
  • Solid experience in vendor management and IT strategy execution.
  • Familiar with retail business will be an advantage.
  • Strong in business user engagement in collecting users demands and translate to IT requirements.
  • Possess strong analytical, customer-oriented, excellent communication, people management skill and problem-solving skill.
  • Good in English (written and verbal).
  • Occasional Travel is needed.

[Employment Type]
Full time

[Salary]
5M-7.5M yen
※Experiences and skills will be considered

[Location]
Tokyo


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