IT Service Desk @ Cosmetics Start-up

Location: Tokyo, Japan
Job Type: 正社員
Salary up to 5.5M
Specialization: テクノロジー・デジタル・通信
Sub-specialization デスクトップサポート/アプリケーションサポート
お問合せ Angie Sakai
参照 JO-1905-418813
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[Company Description]
Global Cosmetics Company [Start-up]

The role of Service Desk Lead will be responsible to build, and support solutions used by the company workforce.

・This role exhibits superb problem-solving skills to provide an excellent technology product for the organization
・Maintain the systems and network necessary for the office and Experience Center (future)
・Monitor the performance and capacity of the PC and Mac environments, ensuring compliance and stability of the OS and the applications.
・Manage the PC and Mac environment
・Provide escalation support for outsourced service desk staff
・Expected to consistently document processes for design, deployment, and ongoing support of client device management systems.
Possess ability to work independently in a problem solving, deployment, and root cause analysis capacities

・BA or BS degree from a 4-year college or university or equivalent experience
・Minimum of 5 years of experience
・Strong understanding of desktop operating systems and applications (Mac OS administration, Windows OS administration, SCCM, Microsoft o365, etc…)

[Desired Characteristics]
・Shown an ability to automate processes to make yourself and the people around you more efficient (i.e powershell, sql, php, etc..)
・Ability to multi-task and manage competing priorities
・A desire to put our customer first and ensure our end users have the tools they need to succeed in their roles.
・A passion for ensuring all solutions are thoroughly tested and that you are providing a high level of service.

[Employment Type]
Full time

~ 5.5 Million Yen
(Experiences and skills will be considered)


Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.