IT Manager (6months) - Insurance Company

Location: Tokyo, Japan
Job Type: 契約
Salary Negotiable
Specialization: テクノロジー・デジタル・通信
Sub-specialization CTO/CIO/ITディレクター
お問合せ Shiori Ebashi
参照 JO-1807-398299
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[Company Description]
Global Insurance Company


  • Proactively meets with office leadership on a quarterly basis and reports up to Senior Manager.
  • Follows up on quarterly meetings and shares results with Senior Manager.
  • Participates in local office leadership meetings as appropriate
  • Provides expert advice and consultation to colleagues- Manages field support operations through internal staff and external vendor support groups
  • Manages support for all office infrastructure technologies across all tiers within agreed timeframes or SLAs
  • Ensures infrastructure systems are maintained in accordance with service owner guidelines and are incompliance with Business Continuity agreements
  • Ensures staff follows operational guidelines, principles, and processes as described by senior management
  • Collaborates with peers and senior managers to define, enhance, and adhere to defined processes for all operational tasks
  • Conducts periodic reviews to ensure compliance with regulatory guidelines, MGTI and operating company policies, and best practices within MGTI and IT industry standards- Determines appropriate hardware and software based on corporate policy and end user requirements
  • Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
  • Escalates incidents and questions to appropriate support groups
  • Assists in disconnecting, moving and reconnecting desktop technology hardware for single user, multi-user and office moves
  • May assist in administration and maintenance of technology infrastructure components
  • May assist in installation, maintenance, troubleshooting and repair of office telephony systems- Directly participates or assists RTM in approved MGTI projects- Coordinates local "projects" such as moves, acquisitions, etc.
  • Provides coaching and mentoring to subordinates- Provides input for budgeting, improving processes and maintaining standards
  • Manages activities of outsourced staff (as applicable) and follows up on service issues
  • Works with HR managers and senior staff to document and remediate performance issues with staff and takes appropriate follow-up actions
  • Uses corporate incident management system to record and track all support work
  • Maintains accurate hardware and software records for corporate assets
  • Performs time tracking tasks as required- Assists with the procurement of hardware and software
  • Supports team's abilities and functions through positive customer relations
  • Contributes to the improvement and enhancement of processes and procedures
  • Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members- Performs related duties as assigned by management


  • Bachelor's degree in a technology related discipline;
  • OR a combination of work experience, education and training equivalent to a four-year college degree ina technology related discipline
  • Minimum of fifteen years related work experience- Minimum of five year management experience
  • Knowledge of company desktop operating systems and software- Knowledge of company standard computer hardware
  • Superior customer service skills
  • Ability to lead and work within a team environment
  • Ability to independently plan, organize and prioritize one's own activities
  • Ability to express ideas clearly in both written and oral communications
  • Ability to coach and develop subordinates to encourage high performance
  • Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)- Ability to work in a typical office environment
  • Ability to lift and move desktop and other related hardware- Frequent, local travel may be required depending on location
  • Occasional, distant travel may be required- Occasional evening and weekend work may be required

[Employment Type]
Direct Contract(契約社員)

[Work location]

[Working days]
Monday to Friday

[Work hours and any overtime hours]

[Length of contract]
ASAP ~ 6 months(延長の可能性あり)

6 Million Yen ~ 8 Million Yen(depends on term)
(Experiences and skills will be considered)


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We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.