IT Customer engagement Manager - Luxury Brand

Location: Tokyo, Japan
Job Type: 正社員
Salary ¥8000000.00 - ¥10000000.00 per annum
Specialization: テクノロジー・デジタル・通信
Sub-specialization ビジネスアナリスト, マーケティング
お問合せ Alexander Richardson
参照 JO-1912-432195
see 's jobs

[Company Description]
Global Luxury Brand


  • Leading company growth Marketing and Customer Engagement (CRM, Clienteling, Campaign management, VIP/Loyalty Program, SNS, CDI and Data cleansing..etc) initiatives (New Systems, Enhancements, Business projects) from IT and deployment them across Asia countries
  • Be the front line of IT department for business users in terms of regional Customer Engagement related activities such as project, change request, issue resolution
  • Find out the best solution for Customer Engagement systems by considering future road map
  • Having trusted partnership with CRM system owners (US, Asia) and business (Asia)
  • Multiple CRM vender management regional/country specific (China, Japan, Korea, and US)
  • Support driving system enhancements and new systems implementation following project life cycle management process.
  • Perform project management, which manage timeline, people and budget by yourself. Business requirement gathering from each region is included.
  • Proactively continue to find opportunity to improve operation process
  • Build relationship with Asia, US, Europe counterparts.
  • Business Trip to Asia countries
  • Perform as team player / strong team work


  • Having Customer Engagement system technical skill / knowledge and experience (SAS, UNICA, Cloud Platform..etc)
  • Strong and proactive communication and facilitation skills both in Japanese and English
  • Minimum 3-5 years of experience for CRM system owner / Customer Experience system support and application deployment
  • Minimum 5 years of experience including analysis of business requirements, designing and testing
  • Project management and vender management experience
  • Experience in partnering with business users and other IT team members to design and implement system across regions

[Preferred Knowledge, Skills and Abilities]

  • Customer segmentation and CRM, Clienteling system knowledge in Retail companies
  • PMP (Project Management Professional) or relevant certifications
  • ITIL(IT Infrastructure Library) or equivalent skill is plus
  • Knowledge of Retail back office functions / systems such as reporting and ERP (SAP/FMS are preferred)
  • Chinese, Korean language capability
  • Retail Industry / Lifestyle brand working experience
  • Multi-region/country retail systems implementation experience
  • Multi-brand CRM system management experience

[Employment Type]
Full time

8 Million yen ~ 10 Million yen
(Experiences and skills will be considered)


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Further details about the company and position will be notified at a later date.