FSO プロダクトマネージャー - 半導体装置メーカー

お問合せ Kazutaka Nomura
参照 JO-2011-450789

※Applicants must have permission to work in Japan and required fluent ~ native level Japanese.

[Company Description]
外資系半導体装置メーカー

[Responsibilities]
Manages professional employees (jobs that typically fall on the B/E band) and/or supervisors. Is accountable for the performance and results of a team within own job family. Adapts business unit, department, site or sub-function plans and priorities to address resource and operational challenges. Decisions are guided by policies, procedures and business unit, department or sub-function plan; receives guidance from manager. Provides technical guidance to employees, colleagues and/or customers.

■Key Responsibilities
Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
Ensures customer satisfaction with Company service and system performance.
Interviews, hires, and trains customer engineers as necessary to support regional business.
Ensures employee satisfaction through:

  • communication of business progress and all related action.
  • setting goals and controlling achievements.
  • establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters as sold to customers.
Promotes quality improvement processes to:

  • reduce cycle time
  • drive continuous improvement of technical performance
  • empower the work force

Functional Knowledge

  • Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

  • Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

  • Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

  • Identifies and resolves technical, operational and organizational problems

Impact

  • Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives
  • Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

  • Guides, influences and persuades others internally in related areas or externally

[Requirements]

  • Service business management or PL management or business management. AND people management
  • Great communication skill, Excel skill(Vlook,IF,Pivot), People management skill
  • TOEIC 850. Need to join in English Teleconference

※Semicon experience is not needed.

[Employment Type]
Full time

[Salary]
10M-14M yen
※Experiences and skills will be considered

[Location]
三重県


Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.