End User Computing Service Expert - Automotive Company

勤務地 Tokyo, Japan
職種 正社員
給与 ¥6000000 - ¥7500000 per annum
専門 テクノロジー・デジタル・通信,
Sub-specialization プロジェクトマネジメント, テクニカルカスタマーサポート,
お問合せ Suguru Shindo
参照 JO-1810-404964
see Suguru's jobs

[Company Description]
Global Automotive Company

[Responsibilities]
Mission
Communicating with global and Asian team members, implement projects which deploy new software to all clients in Japan for client management, user management, and security improvement.

Essential function & Key responsibilities
Work as a member of end user computing team

  • Manage projects for deployments of new software or tools.
    • Communicate with global project team members and understand what should be done.
    • Obtain enough knowledge about functions of new software and provide proper support to users.
    • Manage outsourcing manpower to implement projects.
    • Manage End User Computing Service based on ITIL
    • Second level support in case of trouble
  • Create proposals for project schedule and budget
  • Gain good support and price from venders by good negotiation
  • Key user training of new IT services

[Requirements]
Technical & Functional

  • More than 5 years' experience on IT services, especially client service.
  • Knowledge of ITSM, ITIL, and PMP
  • Knowledge of Windows10/7, Active Directory, Office 365 and cloud services
  • Knowledge of IT Security - anti-virus, malware, ransom ware, etc.
  • English: Business Level
  • Japanese: Business Level

Personal Strongness

  • Ability to establish good relationship with stakeholders
  • Enthusiasm to challenge new IT technologies and new assignments
  • Good health and positive thinking

[Employment Type]
Full time

[Salary]
6~7.5M

[Location]
Tokyo
[Welfare]
Social insurance

[Holidays]
Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
Annual Leave

Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.