ERP Support Analyst - Global Medical Device Company

Location: Tokyo, Japan
Job Type: 正社員
Salary ¥8000000.00 - ¥11000000.00 per annum
Specialization: ライフサイエンス・ヘルスケア・医療機器・製薬
Sub-specialization アプリケーションスペシャリスト, ヘルスケアITエンジニア
お問合せ Kentaro Matsuo
参照 JO-1907-421106
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[Company Summary]
Global Medical Device Company

Application Support Analyst
・Take ownership and provide accurate/timely resolution of Incident/Work Order requests reported by users
・Provide support and leadership in critical production support issue resolution within defined SLA
・Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan
・Collaborate with Project team for new application in-takes
・Work with the Support Manager in process/service improvement initiatives
・Participate in software development life cycle including functional analysis development of technical requirements, prototyping, coding, testing, deployment and support

<Primary Technical Skills>
・3+ Years of development/support experience in JDE ERP System
・Solid business process knowledge in Supply Chain, MFG or Finance
・Any knowledge/skill on workflow system will be a plus
・Process knowledge of ITIL/SDLC/Agile will be a plus
・Native Japanese, Fluency in Spoken English

<Soft Skills>
・Solid organizational & communication skills
・Excellent collaboration & customer management skills
・Excellent analytical, problem solving and troubleshooting abilities
・Self-motivated with the ability to work both independently and in a team environment
・Proactive & self-driven
・Willingness to learn new technologies

[Preferred Knowledge, Skills and Abilities]
・Healthcare Industry experience

[Employment Type]
Full Time Employee

[Work Location]

8 Million Yen to 11 Million Yen
*According to your annual salary of the previous job and experience

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