EC Director - Beverage Company

勤務地 Tokyo, Japan
職種 正社員
給与 ¥15000000.00 - ¥22000000.00 per annum
専門 消費財・日用品・サービス・小売・広告,
Sub-specialization デジタル / EC / CRM,
お問合せ Mariko Kanda
参照 JO-2007-444926
about Mariko Kanda

※Applicants must have permission to work in Japan and required fluent ~ native level Japanese.

[Company Description]
Global Beverage Company

[Responsibilities]
<E-business>

  • Develop, drive and monitor the company's e-commerce & digital strategy and implementation plans
  • Lead all e-commerce related initiatives to generate sales with emphasis on key action plans, inclusive of digital communication, merchandising, and customer experience optimization
  • Identify opportunities and issues to further drive incremental sales and improve customer experience; develop and implement action plans with clear goals.
  • Put right digital & e-commerce strategies and plans (cross-pillar basis) in place by understanding the leading-edge trend and anticipating the change of industry/competitive landscape dynamics in digital area.
  • Lead key stakeholder in the local organization to establish and improve e-business platform that includes ordering to delivery

<CRM>

  • Lead and innovate Customer Relationship Management approach from data collection to insight generation
  • Create and lead initiatives to improve customers' brand desirability and experience by fully utilizing customer database
  • Oversee CRM operations (customer information management, database platform maintenance and upgrades, customer analytics)

<Consumer Engagement & Digital>

  • Collaborate with the Consumer Engagement and Digital team to design the luxury online consumer journey
  • Align with digital media strategy and campaign with e-commerce activities to maximize business opportunities


<Leadership & Resource Management>

  • Work closely and directly with Maison in France, APAC and other stakeholders to develop strategy for the Japan market that supports image & equity of brand
  • Build external network with industry experts, agencies and customers to bring leading edge perspectives and provocations to our business
  • Build organizational capability in digital & e-commerce area for own team members and beyond
  • Manage team resources and budget to maximize effectiveness and efficiency to ensure maximization of ROI
  • Develop talent within the team through day-to-day coaching and guidance

[Requirements]

  • Bachelor's Degree / Master's Degree or equivalent
  • Japanese(Native/Fluent), English(Fluent level)
  • A strong track record of work experience in E-commerce and CRM is essential, with minimum 7 years. Proven track record of growing the E-commerce/Digital channels.
  • Deep knowledge of database marketing, data-driven marketing, CRM, is crucial.
  • Possesses a career background of managing business unit(s) of E-commerce including P&L responsibility.
  • Experience of working in international business environment(s)
  • Experience of managing own teams
  • Understanding of Japanese customers' dynamism and insight
  • Strong Project management skills
  • Capable of handling multiple and fast-paced tasks, with a strong sense of ownership
  • High sensitivity or passion for luxury/lifestyle brands from consumer's and marketer's point of view
  • Creative and innovative mindset
  • Experience of working in the luxury industry is not a must.
  • Strong strategic thinking and analytical skill

[Employment Type]
Full time

[Salary]
15M-22M yen
※Experiences and skills will be considered

[Location]
Tokyo

[Work Hours]
Flex time (Core hour 11:00-16:00)

[Holidays]
Week-ends, National Holidays, Paid Leave Holidays



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Further details about the company and position will be notified at a later date.