EC Assistant Manager - ラグジュアリーブランド

勤務地 Tokyo, Japan
職種 正社員
給与 ¥9000000.00 - ¥12000000.00 per annum
専門 消費財・日用品・サービス・小売・広告,
Sub-specialization デジタル / EC / CRM,
お問合せ Shunsuke Asami
参照 JO-2012-452569
about Shunsuke Asami

※Applicants must have permission to work in Japan and required fluent ~ native level Japanese.

[Company Description]
外資系ラグジュアリーブランド

[Responsibilities]
The e-Commerce Assistant Manager ensures the continuous sales growth and customer satisfaction of e-commerce business by collaborating and communicating with all operational/ stratigic stakeholders, monitoring key e-business metrics and providing insight and ideas on improvements and action plans.

Enhance the local e-commerce business

  • Identify all opportunities to grow our e-business locally, mainly via our website, through analytics;
  • Create calendars and plan the year in terms of launches and actions
  • Work closely with Central team to optimize website conversion opportunity;
  • Localize projects initiated by Central team with testing, translating and other related tasks
  • Partner with some local Teams (communication, marketing, retail, etc.) in order to take actions contributing to e-business development;
  • Analyze and report KPIs of day to day business and promotional action.

Maintain and upgrade the local e-boutique

  • Coordinate forecasts, assortments, and stock review for products with the merchandising team;
  • Manage and propose local product pushes and promotional content;
  • Liaise with local or central teams to report system bugs and make change requests;
  • Manage new functionalities implementation (as a "key user"), from requesting, testing to training;
  • Manage and keep up-to-date e-commerce related manuals for both e-commerce operation and the Ambassadors in Relation Center.

Manage and maintain Omni-channel projects

  • Support implementation of new projects from central or local initiative with Retail and Specialists teams;
  • Maintain existing services and projects.

Ensure client satisfaction on their purchase experience

  • Coordinate mainly with Ambassadors in Relation Center, supply chain in Merchandising team to ensure client satisfaction regardless of system error, special request from client or complain;
  • Confirm shipment and returns with minimal daily operation;
  • Proactively seek for optimization on operational task.

[Requirements]

  • A minimum 3 years of experience in an e-business/digital environment/retail/project management with strong interest in e-commerce and digital innovation
  • Language: Japanese (Fluent level), English (Fluent level)

[Desired Characteristics]

  • Problem-solver with logical thinking
  • Good interpersonal communication and organization skills
  • Ability to work in a complex and multicultural environment
  • Sales, service and result oriented
  • Proficiency and interest for new technology and analytics
  • Ability to work both independently and as a part of a team in a fast-paced environment
  • Fast-learner, proactive, conscientious, and team player

[Employment Type]
Full time

[Salary]
9M-12M yen
※Experiences and skills will be considered

[Location]
Tokyo


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