E-Commerce staff - Consumer Electronics Company

Location: Tokyo, Japan
Job Type: 派遣
Salary Up to ¥1600.00 per hour
Specialization: サプライチェーン、購買、物流
Sub-specialization オーダーマネジメント, カスタマーサービス
お問合せ Victor Fuentes
参照 JO-1904-415664
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[Company Description]
Global Consumer Electronics Company


  • Handling orders directly from our customers (web shop customers, artists, press, partners, colleagues)
  • Maintaining Web shop page and correcting and improving Japanese Web shop page accordingly. (Request to Web content team.)
  • Answering inbound calls/e-mail from customer who buy our products from our web and solving his/her order problem. ("Order support")


  • Handling of incoming requests and orders directly from our customers (webshop customers, artists, press, partners, colleagues)
  • Handling of incoming orders coming in through our webshop. Checking Web shop order daily basis to use our ERP system(ORACLE : EBS) , E-commerce system(Magneto), and Payment gateway system(World Pay)
  • Handling of hardware replacement order.
  • Making manual order and manual credit memo.(Using ERP system : EBS)
  • Solving Web shop and Internal order problem. (Order error, Payment error, etc.)
  • Communicate with our warehouse for smooth shipping.

[Maintaining Web shop]

  • Checking Stock level of B to C inventory for webshop and reporting SCM team if stock level is low.
  • Checking Stock level display on our Webshop and reporting Web content team if we need to change.
  • Checking Webshop page and correcting and improving

[Employment Type]

[Work location]

[Work hours and any overtime hours]
11:00-20:00 (Flex time: 11:00-17:00)
overtime hours: 10h/month

[Length of contract]
ASAP ~ 1 year

[Hourly Salary
1600 Yen

※Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.