E-Commerce staff - Consumer Electronics Company

Location: Tokyo, Japan
Job Type: 派遣
Salary Up to ¥1600.00 per hour
Specialization: サプライチェーン、購買、物流
Sub-specialization オーダーマネジメント, カスタマーサービス
お問合せ Victor Fuentes
参照 JO-1904-415664

[Company Description]
Global Consumer Electronics Company

[Responsibilities]

  • Handling orders directly from our customers (web shop customers, artists, press, partners, colleagues)
  • Maintaining Web shop page and correcting and improving Japanese Web shop page accordingly. (Request to Web content team.)
  • Answering inbound calls/e-mail from customer who buy our products from our web and solving his/her order problem. ("Order support")

[Requirements]

  • Handling of incoming requests and orders directly from our customers (webshop customers, artists, press, partners, colleagues)
  • Handling of incoming orders coming in through our webshop. Checking Web shop order daily basis to use our ERP system(ORACLE : EBS) , E-commerce system(Magneto), and Payment gateway system(World Pay)
  • Handling of hardware replacement order.
  • Making manual order and manual credit memo.(Using ERP system : EBS)
  • Solving Web shop and Internal order problem. (Order error, Payment error, etc.)
  • Communicate with our warehouse for smooth shipping.

[Maintaining Web shop]

  • Checking Stock level of B to C inventory for webshop and reporting SCM team if stock level is low.
  • Checking Stock level display on our Webshop and reporting Web content team if we need to change.
  • Checking Webshop page and correcting and improving

[Employment Type]
Haken

[Work location]
Tokyo

[Work hours and any overtime hours]
11:00-20:00 (Flex time: 11:00-17:00)
overtime hours: 10h/month

[Length of contract]
ASAP ~ 1 year

[Hourly Salary
1600 Yen

※Please click "apply" if you are interested in the job.
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Further details about the company and position will be notified at a later date.