Customer Support Specialist - Software Company

Location: Tokyo, Japan
Job Type: 正社員
Salary ¥5000000.00 - ¥6500000.00 per annum
Specialization: テクノロジー・デジタル・通信
Sub-specialization テクニカルカスタマーサポート
お問合せ Kuniya Kato
参照 JO-1909-425150
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[Company Description]
Global Software company.

We're looking for an empathetic and creative problem solver to join our User Operations team. You have a unique opportunity to join a world-class support team as we grow our footprint across APAC and scale globally. You will work closely with our teams in US and other regions.

· Become a product expert and a savant of productivity
· Help customers with questions, feature requests, and bug reports via email, phone, and occasional onsite visits.
· Educate users about best practices and help them navigate technical issues with our API and integrations
· Be a liaison between the product team and our customers.

· Natural troubleshooting skills and strong technical aptitude
· Complete fluency in both Japanese and English (written and spoken)
· Customer service experience

· Tenacious work ethic and relentless attention to detail
· Genuine passion for making customers feel happy and understood
· Deep sense of empathy for technology users
· Willingness to work occasional weekends, when needed

[Employment Type]
Full time



Social insurance

Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
Annual Leave

Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.