Customer Support Specialist - Software Company

勤務地 Tokyo, Japan
職種 正社員
給与 ¥5000000.00 - ¥6500000.00 per annum
専門 テクノロジー・デジタル・通信,
Sub-specialization テクニカルカスタマーサポート,
お問合せ Kuniya Kato
参照 JO-1909-425150
see Kuniya's jobs

[Company Description]
Global Software company.
LoB向けのプロジェクト管理ソフトをSaaSで提供。スタートアップ企業で、タスクとプロジェクトの管理、通信、表示およびチーム管理を1つのアプリケーションに統合したコラボレーションソフトウェアを提供

[Responsibilities]
We're looking for an empathetic and creative problem solver to join our User Operations team. You have a unique opportunity to join a world-class support team as we grow our footprint across APAC and scale globally. You will work closely with our teams in US and other regions.

· Become a product expert and a savant of productivity
· Help customers with questions, feature requests, and bug reports via email, phone, and occasional onsite visits.
· Educate users about best practices and help them navigate technical issues with our API and integrations
· Be a liaison between the product team and our customers.

[Requirements]
· Natural troubleshooting skills and strong technical aptitude
· Complete fluency in both Japanese and English (written and spoken)
· Customer service experience

Competency
· Tenacious work ethic and relentless attention to detail
· Genuine passion for making customers feel happy and understood
· Deep sense of empathy for technology users
· Willingness to work occasional weekends, when needed

[Employment Type]
Full time

[Salary]
5〜6.5M

[Location]
Tokyo

[Welfare]
Social insurance

[Holidays]
Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
Annual Leave

Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.