Customer Success manager - Software Company

Location: Osaka, Japan
Job Type: 正社員
Salary ¥9000000 - ¥12000000 per annum
Specialization: テクノロジー・デジタル・通信
Sub-specialization プロジェクトマネジメント
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お問合せ Venny Nunez
参照 JO-1806-396257
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[Company Summary ]
Global Software Company

[Responsibilities]
・Understand customer business strategies, challenges across Sales, Marketing and
Strategy functions
・Work with the company sales team to design projects linking goals, objectives with KPI/OKR
・Lead client requirements sessions, capturing the relevant information for the company's product
configurations
・Manage the day to day project plan with client PM and internal PM staff
・Coordinate with Customer Success Engineers for implementations and ongoing work
・Assist in creating change management programs
・Act as consultant to clients regarding best practices, ways to leverage the company's platform
to meet business needs and engaging with teams to understand their brand strategy
・Review KPI/OKR and reports to provide insights to client on ways to improve
engagement, optimize the company for needs of team and generally monitor relevant metrics
to ensure success.
・Engage with internal product teams to deeply understand new offerings, impact to client
configurations
・Become internal expert on how to use and train other team members on the company's CS
requirements sessions and related processes
・Provide feedback and input into improvements related to Customer Success functions
processes

[Requirements]
・Background 5-10 years experience, within pharmaceutical/life science vertical (experience with Sales and Marketing organizations preferred) at pharmaceutical/life science company or services provider.
・Consulting experience highly recommended
・Native Japanese Level with Business English capability
・Track record of driving customer success and aligning within complex customer
environments at executive and department levels.
・Ability to understand customer needs & goals, develop and guide their thinking to best-fit
implementation requirements, design measures of success and ongoing plans to increase
value over time.
・Data-driven with a commitment to process; drive / track consistent engagement process.
・Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
・Excellent interpersonal skills.
・Creative thinker with the ability to troubleshoot issues quickly and effectively.
・Excellent written and verbal communication skills.
・Strong presentation skills.
・Extremely well-organized and analytical with an ability to work well under pressure.
・Strong team player as well as a proactive individual contributor.
・Ability to grasp basic technical concepts.

[Employment Type]
Full Time Employee

[Work Location]
Osaka

[Salary]
9M ~ 12M
(Experiences and skills will be considered)

※Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.