Customer Success Manager - IT (RPA)Company

Location: Tokyo, Japan
Job Type: 正社員
Salary ¥13000000.00 - ¥18000000.00 per annum
Specialization: テクノロジー・デジタル・通信
Sub-specialization 営業
お問合せ Kenichi Ito
参照 JO-1812-407813
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IT (RPA)Company


  • 顧客との良好な関係構築
  • 製品のリニューアル促進
  • お客様のハイクラスの方々との円滑なビジネスコミュニケーション
  • 海外へのレポートとなるため、英会話力必須(ネイティブである必要はありません)
  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Program manage account escalations.


  • 6+ years of relevant experience.
  • Experience with Salesforce or other platforms.
  • Proficient in Office software..
  • Prior experience in closing sales deals at the executive level a plus.
  • Technology backgrounds a big plus
  • You're driven: No one needs to push you to excel; it's just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
  • Proven ability to drive continuous value of our product(s).
  • Familiarity working with clients of all sizes .
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.